Please check our Frequently Asked Questions before phoning our office.

• 1. REQUIRED DOCUMENTS FOR REG. & AUCTION DEPOSIT
  • Q. Is there any necessary documents on registration as a membership?

    A.
    You need to submit such documents as below.
    
    Customers in Japan:
    1) Copy of Used Items Business Permits (KOBUTSUSHO KYOKASHO)
    2) Copy of identification document (Residence card copy)
    
    Customers from overseas:
    Passport copy

  • Q. Is there any member registration fee?

    A.
    Auction deposit of 50,000yen is required.

  • Q. Is auction deposit refundable?

    A.
    Refundable.
    If there is an unpaid amount, we'll refund the rest, deducting the amount from the deposit amount.

  • Q. Can I purchase vehicles without Used Items Business Permits, "KOBUTSUSHO KYOKASHO"? How to get it?

    A.
    "KOBUTSUSHO KYOKASHO" is absolutely required, if you do business in Japan.
    Contact the police station which has the jurisdiction over the location of your business office and do the procedure for it.

• 2. HOW TO REGISTER & CUSTOMER ID/ PASSWORD
  • Q. How to register for TAU AUCTION?

    A.
    You can use our service by following the below steps.
    
    1) Please register newly from this page.
    2) Please submit the required documents. It takes about 1 business day to review the documents. Please wait for our contact.

  • Q. When can I get member ID?

    A.
    ID is issued and mentioned in the email you receive after registration is completed.

  • Q. I forgot my member ID.

    A.
    Click here.

  • Q. I forgot my login password.

    A.
    Click here.

  • Q. Can I get multiple customer IDs?

    A.
    You can have only one customer ID.

• 3. HOW TO PURCHASE
  • Q. What is the auction system of TAU?

    A.
    We've adopted the bidding-up system. "Current price" is the current maximum bidding price.
    The bid increment is 1,000yen-5,000yen, which differs from vehicle to vehicle.
    Or you can place your maximu price, and the system will place bids automatically.

  • Q. I want to buy a vehicle on the "stock list".

    A.
    There are two sales methods, "Stock" and "Tender".
    
    Stock: The customer who offered the list price first can purchase it.
    Tender: Customers who offer the highest price above the list price (minimum winning bid) can purchase.

  • Q. I want to buy an "ASK" vehicle.

    A.
    The selling price and timing are not decided.
    We will put this vehicle on auction in about 2 weeks. Please put it into your 'Bookmark', if you are interested in it.We will send an automatic mail to you when the vehicle goes on sale.

  • Q. What is "CHANCE AUCTION" "CHANCE TENDER"?

    A.
    It is a vehicle that we negotiate for purchase with the amount bid by the customer.
    It may take some time to confirm the purchase, and negotiations may break down, so please agree before participating. The purchase right holder can earn 5,000"Tau Points" regardless of whether the purchase is successful or not.
    In addition, bid (successful bid) cannot be canceled.
    
    CHANCE AUTION: The customer who wins the auction can be the purchase right holder.
    CHANCE TENDER: The customer whose offer price is highest can be the purchase right holder.

  • Q. Can I cancel my bid? I placed it by mistake.

    A.
    You cannot cancel your bid, once you place it. Check carefully vehicle information and all other charges before placing a bid.
    Cancellation penalty is charged on you, if you cancel your purchase.

• 4. BIDS & OFFERS
  • Q. Where can I find if I am the first in the auction?

    A.
    Login -> "My Page" -> "MY AUCTION" -> "MY AUCTION(IN PROCESS)" -> "in process"
    If a crown mark is displayed, you are in the first place. This page is not updated automatically, so please update it manually to view it.

  • Q. I want to directly negotiate and purchase a vehicle that did not reach the minimum bid.

    A.
    Only the customer who bids the highest bid at the end of the auction can negotiate within 3 hours after the end of the auction. The "Business negotiation" button will be displayed in the auction history on My Page. Click it and enter your desired purchase price.
    Login -> "My Page" -> "MY AUCTION" -> "finished" -> "OFFER" button->input your desired price->"CONFIRM" button

  • Q. I want to determine if the minimum bid has been reached during the auction.

    A.
    If the minimum bid amount has been reached, "Reached the reserved price" will be displayed in red at the bottom of the car body amount on the bid screen.

  • Q. How can I know if I make a successful bid?

    A.
    If you win a car, the car's name will be posted on the following page for 90 days.
    Login -> "My Page" -> "MY AUCTION" -> "finished"
    You will also receive an automatic email with the winning bid amount.

  • Q. I want to know about auction extension.

    A.
    If there is a bid 5 minutes before the end time of the auction, the auction time will be automatically extended by 3 minutes. (There are also exceptions.)

  • Q. I can't place bids.

    A.
    Contact us.

  • Q. I would like to know how much a vehicle I wanted to buy sold for.

    A.
    You can check winning bid price in the following steps, only if you have made bids for the vehiclex.
    Login -> "My Page" -> "MY AUCTION" -> "finished"

• 5. PAYMENT
  • Q. How to get invoices?

    A.
    As soon as it is issued, it will be available from the following.
    Login -> "My Page" -> "Purchased History" -> Click the applicable vehicle invoice number.

  • Q. I want to know about the payment deadline.

    A.
    The payment deadline comes in 2 business days after the purchase.
    If you are late, payment delay penalty of 10.000 yen will be charged on you.
    If the product price does not arrive within 7 business days, the sales contract will be canceled and a cancellation penalty will be incurred.
    
    * Cancellation penalty amount
    Products with unit price of below 1,000,000 JPY: 100,000 yen
    Products with unit price of 1,000,000 yen or higher: 10% of the unit price

  • Q. What should I do if payment is likely to be delayed?

    A.
    Please call us as soon as you know that you will be late.

  • Q. I want to know the bank account information.

    A.
    It is written on the invoice.

  • Q. Are there any payment methods other than bank transfer?

    A.
    You can pay with PayPal (up to 200,000 yen) or Bitcoin.
    Please contact us for details.

• 6. DELIVERY & PICK-UP OF VEHICLES
  • Q. I want to know the location of the service center where the vehicles are stored.

    A.
    Please see this page for the location of each service center.The detailed address can be found on the "pick-up notification" of each vehicle.

  • Q. I want to check inland delivery cost.

    A.
    You can check inland delivery cost from this page.
    Please contact us if you want to know delivery costs for trucks, motorcycles and other products.
    
    You can also check delivery cost on the bid (offer) page.
    Click "Change Trade Terms" button -> Select Trade Term: Goods Price & Delivery -> Enter necessary information -> Click "Set delivery conditions" button -> You can see the cost in the "Inland Delivery" field

  • Q. Is reservation required when I'd like to pick up my cars?

    A.
    Required.
    Reservations can only be made during the reservation acceptance period.
    Please use the WEB reservation.
    
    Reservation acceptance period: From the completion of delivery preparation to 11:45AM (Japan time) the day before the scheduled pick-up date.
    Login -> "My Page" -> "PURCHASE HISTORY" -> "Pick Up Res." button on the right side of the relevant vehicle name

  • Q. How can I get a "Vehicle pickup notification" of my car?

    A.
    You can find "Pick Up notification" button on the right side of the relevant vehicle name.
    Login -> "My Page" -> "PURCHASE HISTORY".

  • Q. Is there any deadline for pick-up of vehicles?

    A.
    Pick up your vehicle in 5 business days (if it's a truck, then 10 business days) after payment confirmation date.
    Otherwise there is pick-up delay penalty of 10,000yen every 5 business days after the deadline is over.

  • Q. When will my vehicle come to my yard?

    A.
    Delivery might be delayed due to traffic. Please make an inquiry individually.

• 7. OVERSEAS SHIPPING SERVICE
  • Q. When is the estimated departure date of my vehicle?

    A.
    We'll start to do delivery/ shipipng procedures after we confirm payment in our account.You can check shipping schedule from
    Login -> "My Page" -> "PURCHASE HISTORY" -> Delivery/ Shipping Details

  • Q. When will bill of lading (BL) be sent?

    A.
    About in a week after your vessel (container) leaves Japan.

  • Q. How many vehicles can be put in a container?

    A.
    40-foot-container (high cube): 3-4 vehicles, or 5 compact vehicles.
    20-foot-container: 1 vehicle, or 2 compact vehicles.
    
    Please ask us if you'd like detailed information about vanning plan.

  • Q. How can I get shipping charges to my final destination port?

    A.
    Please check this page.Please contact our shipping department if you'd like further information.

  • Q. What is roll-on/roll-off ship (RORO)?

    A.
    It's a ship designed to carry vehicles. We can ship used vehicles and damaged vehicles in good condition in RORO ships.
    Whether you can use RORO or not depends on your destination port and the trade situation in the world, so make an inquiry in advance, preparing stock numbers.

  • Q. What is SPS?

    A.
    Special Protection Service.
    It's an optional service you can use, when we ship your car overseas.
    SPS begins when your vehicle leaves TAU service center for the loading port. And it finishes after 30 days pass from the arrival date of the shipping. Click here for details.

  • Q. Can I use shipping service for a truck?

    A.
    It depends on size and condition of the truck. Make an inquiry so we'll make a quote for shipping charges.

  • Q. Can I dismantle a car bought from TAU and ship the parts?

    A.
    We don't provide dismantle service.

• 8. OTHERS
  • Q. I want to know about "Review".

    A.
    You can post a review of your purchased vehicle.
    Login -> "My Page" -> "Purchased History" -> Click "Post Review" in the corresponding vehicle column
    You can get TAU POINTS when the review meets out standards. You can check the standards below.
    
    ・ Delivery of vehicles less than 6 months.
    ・ Comments to be 35 characters long or more.
    ・ All evaluation items rated.
    ・ Share the photos took by your side .
    ・ In the case of repeated comments, only one comment is valid

  • Q. I want to know about "Tau Point".

    A.
    1 Tau Point can be changed to 1 yen.You can use "Tau Point", when you purchase our goods, like cars, trucks, motorcycles and forklifts.
    You can earn points by posting review and from occasional campaigns. Points have an expiration date.
    Click here for details.

  • Q. I want to use my "Tau Point".

    A.
    Please select "Use" in bid pages. An invoice will be issued with the points reflected.
    
    * If you select "Don't use", you cannot change it to "Use" later.
    * Points can only be used in a lump sum (up to the goods amount) and cannot be divided.
    * Points cannot be transferred or resold.
    * Points can only be used to purchase of vehicles. It cannot be used for other services such as penalties.
    * You can check the number of points you own and the expiration date by yourself.
    Login -> "My Page" -> "PAYMENT HISTORY" -> "TAU Points history"

  • Q. Does TAU handle vehicle parts?

    A.
    No. we don't.