Customer Agreement

Chapter 3 Auction Sales

1. 3.1. Bidding Qualification

2. Members who fulfill one of the following conditions will be granted Auction bidding qualification.

3. 1. 1) Paying a Security Deposit of fifty thousand (50,000) JPY to the bank account specified by TAU, and payment confirmation in TAU designated bank account.
   2. 2) Members cannot use the Security Deposit mentioned in preceding paragraph for payment of the Products and fees.
   3. 3) The Company shall refund the deposit paid by the member based on paragraph 1) at the time of member withdrawal. In case if there is a debt to the Company, we will allocate it with the deposit.

1. 3.2. Suspension of Bidding Qualifications

2. 1) In case any of the following stipulated conditions apply to Members, TAU reserves the right to suspend a Member from bidding in the Auction without any notification in advance.

3. 1. i. If the Member cancels the purchase for their own reasons after successful bid on a Product in Auction.
   2. ii. If payment of the purchased Product fees is delayed without prior notice.
   3. iii. If the Member does not pick up the purchased vehicle without prior notice within allowed storage period.
   4. iv. In case if the delivery / pick up of the product period has been exceeded due the member’s own reasons.
   5. v. If TAU deems a Member's actions, etc. inappropriate.

4. 2) Even if a Member is suspended from bidding in Auction due to reasons in preceding paragraph, bidding qualification can be reacquired upon confirmation of the following payments:

5. 1. i. Cancellation Penalty stipulated in 7.1.v of these Member Terms and Conditions;
   2. ii. Payment Delay Penalty stipulated in 7.1.iv of these Member Terms and Conditions;
   3. iii. Pick-Up Delay Penalty stipulated in 7.1.i of these Member Terms and Conditions.

1. 3.3. Bidding, Successful Bids, etc.

2. 1) Members are considered to be confirming their purchase intention of the Product by clicking on 'Confirm' button of Auction bidding page.After bidding, Members cannot, by principle, withdraw the bid or change the bid price.

3. 2) The sales contract for the Product shall officially be considered established when an e-mail notifying the Member of the establishment of a sales contract is sent from TAU after the conclusion of the Auction.

4. 3) The sales contract for the Product shall not be considered officially concluded if any notification method other than that stipulated in the preceding paragraph (verbally, fax, e-mails other than the sales contract notification e-mail) is used.

5. 4) If the auction progress is hindered due to unavoidable reasons such as a computer system failure, one of the following measures shall be taken at the Company's discretion. Members shall not object to any such measures.

6. 1. i. TAU will decide to Give the highest bidder at the end of the auction
   2. ii. Restart the auction again
   3. iii. Auctions that are scheduled to finish after the system failure occurrence time, those auctions will be invalid and re-auction later.

7. 5) Other details about how the Auction is run are as per indications in 'How to Bid'.

Chapter 4 Stock Sales

1. 4.1. Purchase Application Qualification

2. Every Member shall be granted the qualifications to make an offer for a Product listed on the Stock List.

1. 4.2. Revocation of Purchasing Rights

2. In case any of the following conditions apply to Members, TAU reserves the right to revoke purchasing rights without prior notice.

3. 1. i. If the Member withdraws offer after the Product has been removed from the Stock List.
   2. ii. If the Member is judged to have made offers without purchase intention multiple times.
   3. iii. In case any of the conditions stipulated in 3.2.1 of these Member Terms and Conditions applies.
   4. iv. If TAU deems a Member's actions, etc. inappropriate

1. 4.3. “Stock List” sales method

2. 1) When the member clicks the "Confirm" button on the Tender product offer screen, the member shall be deemed to be willing to purchase the product for the same amount. After the bid deadline, the member shall not be able to cancel the bid or change the bid price in principle.

3. 2) The sales contract for the product shall be concluded when the sales contract establishment email is sent to the member confirmed by the Company as the highest bidder after the bid is opened.

4. 3) The sales contract for the relevant product shall not be concluded by any method other than the one specified in the preceding paragraph (phone, fax, e-mail etc.)

5. 4) In case of system failure occurs and interferes with the bidding sales, TAU shall take one of the following measures at its discretion and members shall not object to such measures.

6. 1. i. Authorize the highest bidder at the bid deadline to purchase the product
   2. ii. The bid deadline after the system failure occurrence time will be invalidated and will be put on bid again.

7. 5) In addition, details on how to purchase shall be as described in “Ordering Method”

1. 4.4. Buy it now Sale

2. 1) The person who placed the offer more than the listed price can purchase the vehicle.

3. 2) If multiple offers are received from the same person for the same product, only the last offer amount will be valid.

4. 3) In addition, details on how to purchase shall be as described in “Ordering Method”

Chapter 5 Common Terms of Auction Sales / Stock Sales

1. 5.1. Sales Commission

2. The prices displayed on the Website lists are unit prices for only the Products themselves, and Members shall also pay Sales Commission at the time of purchase.

1. 5.2. Bidding / Purchase Application and Successful Bids / Sales Confirmation

2. 1) Members are considered to be confirming their purchase intention of the Product by clicking on 'Confirm' button of Auction bidding page or Stock Lists offer page.

3. 2) The sales contract for the Product shall officially be considered established when a sales contract e-mail is sent by TAU to Members after a successful bid or offer has been received.

4. 3) The sales contract for the Product shall not be considered officially established if any method other than that stipulated in the above paragraph (verbally, fax, e-mails other than the sales contract notification e-mail) is used.

1. 5.3. Payment Methods

2. 1. 1) Members shall make payment for the Product fees (total invoiced amount), within two (2) business days of the establishment of a sales contract, either by credit card or bank transfer to the bank account specified by TAU. All transection fees for credit cards or bank transfer fees shall borne by Members.
   2. 2) In case Members pay the Product fees by bank transfer, the stock number of the Product and the Member's ID should be clearly stated on the comment. Moreover, TAU does not take any responsibility if the confirmation of the money is delayed due to the fact that the member is not specifying the stock number of the unit or the member ID or if they are wrong.
   3. 3) After establishment of sales contract, the payment procedure should be taken within two (2) business days. In case the payment is not completed on the specified date by TAU, it will be subject to a penalty.
   4. 4) After establishment of the sales contract, if the payment is not confirmed within seven (7) business day, TAU will terminate the sales contract without prior notice and it will be subject to a penalty.
   5. 5) Payments for the Product fees shall be made in accordance with 1) above provided, however, Members may make the payments by PayPal, if the amount of the invoice is two hundred thousand (200,000) JPY or less.

1. 5.4. Payment by Credit Card

2. Payment by credit card will be handled as follows.

3. 1) Members may choose to pay by credit card if they wish. However, credit card payment is available only to Members who have been approved by the TAU in advance.

4. 2) Visa, Mastercard and American Express are eligible for the payment by credit cards. The use of other credit cards is not acceptable.

5. 3) In addition to the total amount of product sales, for the payment by credit cards, Members agree to bear the fees specified by TAU as follows.

   1. i. Payments by customers residing in Japan: one point nine (1.9) %（+tax）
   2. ii. Payments by customers residing overseas: two point one (2.1) %（tax free）

6. 4) The maximum amount per credit card transaction is 9,999,999 yen (including tax). However, this limitation shall not apply in cases where the Members’ credit card spending limit is set or otherwise restricted.

7. 5) If a credit card payment is not properly executed due to a credit card limit setting, 3D Secure authentication failure, etc., and payment to the account designated by Members cannot be confirmed by the payment due date specified in Section 5.3.3, regardless of the reason, Members shall be subject to the penalty and termination of the purchase agreement specified in Chapter 7 of these Terms and Conditions.

8. 6) In the absence of willful misconduct, gross negligence, or gross misunderstanding on TAU, TAU shall assume that the application for payment by credit card has been made by the credit card holder himself/herself, and after confirming that the application has reached TAU thorough the system provided by credit card company, TAU shall apply the proceeds to the purchase price. TAU shall not respond to any requests for refunds or any other claims to TAU due to abuse of credit card, unauthorized use of credit cards, or other incidents or disputes, unless reasonable grounds are recognized by TAU.

9. 7) TAU may not accept a request for credit card payment from Members, in accordance with the terms and conditions of credit card company or our own standards.

10. 8) If Members cancel a sales contract with TAU after choosing credit card payment, TAU will refund the member thorough credit card company if any refund available.

11. 9) In the event that the amount billed by TAU to Members is subject to reduction or change afterwards, it shall be handled in one of the following ways;

    1. i. After canceling the original invoice, a new invoice shall be issued to Members.
    2. ii. The member will receive a refund via the credit card company for the difference between the original amount and the new amount.

10) Members shall abide by the individual terms and conditions of use between Members and the credit card company. In the event of a dispute between Members and the credit card company, such dispute shall be resolved between the parties concerned, and TAU shall not be liable for compensation for damages.

1. 5.5. Payment Currency

2. 1. 1) Payment of Product fees shall be made in money(either Japanese yen or US dollars). Additionally, for payments made in US dollars, the payment amount shall be calculated at TAU Rate, which is one point five (1.5) JPY higher than the TTB rate of the date of the sales contract.
   2. 2) In addition to money, Members may also use deposits as a form of payment currency. Additionally, Members consent to TAU automatically collecting all TAU Credit deposited in TAU five (5) years after its deposit, except when stipulated otherwise. Auction security deposit of fifty thousand (50,000) JPY is not concerned in this clause.

1. 5.6. Using of Tau Point

2. 1)One (1) Tau Point is worth one (1) JPY and can be used for your next Vehicle purchase at Tau Auctions.

3. 2)Tau Points you hold can only be used for the Vehicle purchase. They cannot be used to pay for Tau Auction penalties, fees associated with the purchase of merchandise, or other Company services.

4. 3)Tau Points can only be used in one lump sum and cannot be split up.

5. 4)When Tau Points are used to purchase a Vehicle, they are used as follows:

6. 1. i. If the number of Tau Points you have is less than the price of the Vehicle, all the Tau Points you have will be used.
   2. ii. If you have more Tau Points than the Vehicle price, the Tau Points worth the Vehicle price will be used.

7. 5)Tau Points can be used for Vehicles that the Member has set to "Use" on the bidding screen of the Tau Auction. If a Member selects "Use" Tau Points for multiple Vehicles at the time of bidding, Tau Points will be applied in the order in which the Initial Invoice is issued.

8. 6)A Member may not make any changes to the use of Tau Points after winning a bid for a Vehicle.

9. 7)Tau Points are not exchangeable for cash. Also, they may not be transferred or resold to others.

1. 5.7. Transfer of Ownership and Risks

2. 1) Ownership of the Products shall be transferred from TAU to Members at the points indicated below:

3. 1. i. For Members residing in Japan: When the product is passed on to the Member at a specified location in Japan.
   2. ii. For Members residing outside of Japan: When the product is loaded on the ship.
   3. iii. For Members residing outside of Japan with a designated proxy in Japan: When the Product is passed on to a designated proxy at a specified location in Japan.

4. 2) After the ownership has been transferred to Members, Members shall incur any risks associated with the Product, including damage, theft, etc.

1. 5.8. Invoices

2. 1) Members may request TAU to change trade terms or destination for the Product's invoice free of charge only once per Product.

3. 2) If Members request TAU to change trade terms or destination for the Product's invoice more than once per Product, five thousand (5,000) JPY (taxes excluded) will be charged per request.

1. 5.9. Documentation

2. 1) After TAU has confirmed payment of the Product fee by Members, TAU shall carry out the documentation procedures, such as transfer of title or de-registration procedures according to sales conditions.

3. 2) TAU shall provide an original copy of the document to Members after the above documentation procedures have been complete. In case of overseas shipping of the Product by TAU, documents will be sent along with the bill of lading issued by the shipping company.

4. 3) If a member loses the original registration document sent by TAU or makes a mistake in filling out the information on the certification of transfer, TAU shall be able to issue an officially-registered seal certificate and certification of transfer only in case the holder name in the registration document is TAU. If a member makes a mistake in filling out the information on the certification of transfer, TAU shall be able to issue a certification of transfer only if the member returns the mistakenly filled certification of transfer to TAU. If a member loses the original registration document sent by TAU, TAU will charge penalty to the Member, as stipulated in 7.1.vi of these Member Terms and Conditions.

5. 4) If a member loses the proof of return confirmation and return certificate of the light vehicle sent by TAU, TAU shall be able to issue a certification of transfer only in case the holder name in the lost document is TAU. If a member makes a mistake in filling out the information on the certification of transfer, TAU shall be able to revise and re-send them to the member only if the member returns the mistakenly filled certification of transfer to TAU. If a member loses the proof of return confirmation and return certificate of the light vehicle sent by TAU, TAU will charge penalty to the Member, as stipulated in 7.1.vi of these Member Terms and Conditions.

6. 5) If Members purchase vehicles for dismantling purposes, Members must not process transaction report of the Automobile Recycling Act until the original copy of the registration documents are provided by TAU.

1. 5.10. Automobile Tax of Vehicles with Japan Domestic Inspection Certificate

2. 1) For the vehicles that Members purchase with Japan domestic inspection certificate, Members shall deposit to TAU the equivalent amount of the automobile tax of the months after of purchase months till the end of fiscal year (excluding light-weight /kei/ vehicles).

3. 2) For the light-weight /kei/ vehicles that Members purchase with Japan domestic inspection certificate, Members shall bear equivalent amount of light-weight automobile tax of the next fiscal year of the purchase year.

4. (For purchases in March, Members shall deposit the subsequent fiscal year's tax amount with TAU. However, if the title change is complete by TAU in March, then the entire sum shall be returned.)

5. 3) Members may select either the transfer of registration or de-registration for purchased vehicles.
   In case Members select the transfer of registration, Members shall deposit with TAU an amount equivalent to automobile tax specified by TAU.

6. 4) In case TAU receives a copy of de-registration document from a Member after sales with transfer of registration, TAU shall return to the Member the amount equivalent of the remaining amount from the next month of de-registration to end of the fiscal year. However, this shall only apply when there is no documentation for the right to claim automobile tax return.

7. 5) Members shall provide to TAU certificate of de-registration within five (5) business days of de-registration. If this certificate is not provided within this period, TAU shall bear no responsibility for returning the amount equivalent to the automobile tax.

1. 5.11. Title Changing of Vehicles with Japan Domestic Inspection Certificate

2. 1) For the vehicles that Members purchase with Japan domestic inspection certificate, Members shall complete the title transfer or de-registration of purchased by the end of the next month of the purchase. However, this shall not apply if a Member requests TAU to perform overseas shipping procedures.

3. 2) For the vehicles that Members purchase with domestic inspection certificate, Members shall fax to TAU a copy of the title changed inspection certificate or de-registration document latest by the fifth day of the next month after procedures deadline month. Stock number and Member ID shall be clearly mentioned on such documents when faxed to TAU.

4. 3) If a copy of the title changed inspection certificate or de-registration document for vehicle is not be submitted by Members to TAU by the fifth day of the second month after purchase month, TAU shall carry out checking procedures.
   In such case, Members shall pay two thousand (2,000) JPY (taxes excluded) to TAU as cost of issuing Current Registration Matters Certificate (light-weight /kei/ vehicles are exempted).

5. 4) For light-weight /kei/vehicles, Members shall carry out procedures for cancelling previous title’s (owner) taxpaying duty at the same time of carrying out a title change procedure.

6. 5) Members shall not cause any inconvenience TAU such as through violations of traffic regulations before the title change to the Member is complete.

1. 5.12. Cancelling of a Sales Contract by Members

2. Members cannot, by principle, cancel the sales contract.
   However, if a Member requests to cancel a sales contract within two (2) business days after it has been issued, the sales contract may be cancelled. In such cases, TAU shall charge a cancellation penalty to the Member as stipulated in 7.1.v of these Member Terms and Conditions.

Chapter 6 Service Center Pick Up, Delivery & Transport, Shipping Services, etc.

1. 6.1. Pick Up at TAU Service Centers

2. 1) Pick up Person Confirmation

   1. i. Please make sure to bring VEHICLE PICK UP NOTICE when coming for pick up.

3. 2) Reservation Only

   1. i. Please reserve pick up schedule latest by previous day morning.
   2. ii. Please observe pick update/time punctually. （9:00~12:00 13:00~17:00）

4. 3) Safety & Security

   1. i. Please refrain from checking units that you have not purchased.
   2. ii. Wandering around inside service center without permission is not allowed.
   3. iii. Service centers' forklifts may not reach for loading on some large carriers' upper level.
   4. iv. We may not allow or load cars in dangerous cases judged by our staff such as loading by forklifts from front or vehicles with weights more than loading weight limit capacity.
   5. v. Delivery or temporary leaving of vehicles outside service centers is not possible.
   6. vi. Refueling gasoline/diesel is not possible for any units or carriers.

5. 4) Law & Environmental Observation

   1. i. Pick up will not be allowed for cases with possibilities of illegal carrying methods. (White number plate business trucks overloading etc. )
   2. ii. Please refrain from coming with vehicles with loud or irregular noise oil leaking or other kinds of vehicles damaging surrounding environment and community.
   3. iii. Repairing at service centers is not allowed.
   4. iv. Please refrain from stand by or loading at public roads and make sure not to block or disturb public traffic.
   5. v. If in the remarks it does not say that the vehicle is drivable, we will not be able to hand over as drivable. For not drivable vehicles please make sure to pick them up by using a loading vehicle or a towing truck. The customer will take full responsibility for any accident or troubles caused by a drivable vehicle.

6. 5) Accidents responsibility

   1. i. TAU will claim for damages in case of any accident or damage caused by customer or customer hired pick up person.
   2. ii. In case of arranging transports by yourselves (not through us) for any accident out of our service centers (public roads or private lands) caused anyhow by loaded product or loading method we will take no responsibility for any damage or loss involved.

1. 6.2. Using TAU Transport & Shipping Services

2. 1) If Members wish to receive the Product at a place other than TAU Service Center, they may use transport/shipping services for a fee.

3. 2) If the delivery time or pick up stipulated by TAU has been exceeded, a penalty will be issued.

4. 3) If the shipping of the product is not made in time due to member’s own reasons, a penalty will be issued.

1. 6.3. Service Fees, etc.

2. 1. 1) The fees for transport, shipping, and pick up at TAU Service Center are specified separately by TAU.
      Further, the transport/shipping fees listed on this Website are for reference purposes only. The invoice indicates the final fee.
   2. 2) Members shall, by principle, determine transport/shipping method and destination at the time of purchase of the Product, and shall pay these fees along with the Product fee.
   3. 3) Members not using overseas shipping service shall incur consumption tax.

1. 6.4. Arrangement of Services

2. 1. 1) TAU shall make arrangements for the transport/shipping for the Product, after TAU confirms payment of the service fees.
   2. 2) In case TAU make arrangements for shipping, TAU shall notify Members of the shipping schedule, such as the arrival date of the Product, when it is confirmed. However, Members shall understand that the schedule may be subject to change without prior notice.
   3. 3) For the Products that TAU arranges shipping, TAU shall, by principle, insure the Product as Free from Particular Average (ICC(c)).
   4. 4) Products may be returned to TAU in case Member provides incorrect delivery address, or if the recipient is absent at the time Product has arrived at the location specified by the Member. The costs for this return and a re-delivery shall be borne entirely by the Member.
   5. 5) Payment of any and all excess storage fees, return delinquency charges, and any other charges (hereinafter ‘Storage Fees etc.’) arising from a delay in picking up a Product that has arrived at the destination, or not picking up the Product, regardless of the reason, shall be borne by the Member. Should a Member not pick up the Product after a certain period of time, the Storage Fees etc. shall be collected by the creditor through means in accordance with the bill of lading provisions as well as regulations and established practices related to shipping, including the resale to of the Product to third parties. Additionally, should the full amount of Storage Fees etc. not be collected through the above means and TAU is legitimately billed by the creditor for the deficient amount, after payment of this amount, TAU may seek reimbursement from the Member for the full amount, as well as any and all expenses incurred related to the payment of such, and the Member shall pay the amount to reimburse TAU.

Chapter 7 Penalties and Claims

1. 7.1. Penalties against Members

2. TAU shall apply following penalties to Members in cases stipulated below.

3. i. Pick Up Delay/ Delivery Delay/ Shipping Delay Penalties

   Product	Applicable Conditions	Penalty Amount
   i. Passenger Vehicles(Domestic Service Center pick up)	Five (5) business days passed after Vehicle Pick Up Notice was sent; Applies to each subsequent five (5) business days.	Ten thousand (10,000) JPY, and Purchasing qualification suspended temporarily
   ii. Trucks(Domestic Service Center pick up)	Ten (10) business days passed after Vehicle Pick Up Notice was sent; Applies to each subsequent five (5) business days.	Ten thousand (10,000) JPY, and Purchasing qualification suspended temporarily
   iii. Passenger vehicles (Domestic designated location delivery)	Five (5) business days passed after Delivery scheduled from contract date. Applies to each subsequent five (5) business days.	Ten thousand (10,000) JPY, and Purchasing qualification suspended temporarily
   iv. Trucks (Domestic designated location delivery)	Ten (10) business days passed after Delivery scheduled from contract date. Applies to each subsequent five (5) business days.	Ten thousand (10,000) JPY, and Purchasing qualification suspended temporarily
   v. Non-container Shipping (RO/RO, etc.)	Thirty (30) days passed after the sales contract was issued; Applies to each subsequent thirty (30) days.	Thirty thousand (30,000) JPY, and Purchasing qualifications suspended temporarily
   vi. Container Shipping	Sixty (60) days passed after the sales contract was issued; Applies to each subsequent thirty (30) days.	Thirty thousand (30,000) JPY, and Purchasing qualifications suspended temporarily
   vii. Common to all Products	If amounts stipulated in above i-vi are not paid, or if the Product is not picked up even after six (6) months passed since the sales contract was issued.	The Member shall be deemed to have remised pick up, and TAU may dispose of the Product in its sole discretion.

   ii. Title Change Delay Penalty

   Product	Applicable Conditions	Penalty Amount
   Common to all Products	Applies when the time specified in 5.9.1) of these Member Terms and Conditions passes; Applies to each subsequent seven (7) business days.	Ten thousand (10,000) JPY

   iii. Light-Weight /kei/ Vehicles Tax Duty Cancellation Delay Penalty

   Product	Applicable Conditions	Penalty Amount
   Light-Weight /kei/ Vehicles	When procedures of cancelling previous title's taxpaying duty are not taken, and taxes are levied against the previous title holder of the vehicle (Purchases in March are exempted.)	Amount equivalent to the light-weight /kei/ vehicle taxes, and ten thousand (10,000) JPY

   iv. Payment Delay Penalty

   Product	Applicable Conditions	Penalty Amount
   Common to all Products	In case if the payment cannot be confirmed within two (2) business days (remittance procedure) after the sales contract has been made, and also if the payment cannot be confirmed within the following date. •Domestic Resident Members: Within three (3) business days •Overseas Resident Members：Within five (5) business days	Ten thousand (10,000) JPY, and Purchasing qualification suspended temporarily

   Domestic Resident Members	Elapsed Business Days
   	0	1	2	3	4	5	6	7
   Date of sales contract establishment.	●
   Payment Date			●
   Receipt of payment date				●
   Purchasing qualification suspended Temporarily				●
   Payment delay penalty invoice				●
   Sales Cancelation execution								●
   Cancel Penalty Invoice								●

   Overseas resident members	Elapsed Business Days
   	0	1	2	3	4	5	6	7
   Date of sales contract establishment.	●
   Payment Date			●
   Receipt of payment date						●
   Purchasing qualifications suspended Temporarily					●
   Payment delay penalty invoice						●
   Sales Cancelation execution								●
   Cancel Penalty Invoice								●

   v. Cancellation Penalty

   Product	Applicable Conditions	Penalty Amount
   Common to all Products	i. In case of cancelling a sales contract by Member request within two (2) business days after issue. ii. If the payment of the Product fees is not confirmed within seven (7) business days since sales contract is issued. iii. If the member cancels a product after a successful bid in the auction.	i. One hundred thousand (100,000) JPY, for Products with unit price of below one million (1,000,000) JPY ii. Ten (10) % of unit price, for Products with unit price of one million (1,000,000) JPY or higher

   vi. Reissuing Penalty

   Product	Applicable Conditions	Penalty Amount
   Common to all Products	When a member requests TAU to issue an officially-registered seal certificate and certification of transfer for vehicles under the name of TAU. (Including the issuance of certification of transfer in case a member loses the proof of return confirmation and return certificate of the light vehicles under the name of TAU)	One hundred thousand (100,000) JPY

1. 7.2. Penalties against TAU

2. 1) TAU shall pay a penalty to Members in the following cases.

3. Product	Applicable Conditions	Penalty Amount
   Common to all Products	In case sending registration related documents by TAU for Products delivered in Japan exceeds twenty (20) business days after Product fee payment confirmation; Applies to each subsequent 5 days.	Five thousand (5,000) JPY

4. 2) In case sending registration related documents by TAU for Products delivered in Japan exceeds forty (40) business days after Product fee payment confirmation, TAU may cancel the sales contract.
   In such case, in addition to paying the penalty for late documentation to Member, TAU shall pay the equivalent amount of transport and repair costs of the Product if Member incurred as such.

1. 7.3. Members Complaints and Claims

2. 1) TAU shall accept claims from Members only when all below conditions have been fulfilled:

3. 1. i. When the actual condition of the product is different from the information provided on our website. However, this does not include the damage caused by removing parts to put inside vehicle as inner parts by Container Vanning Company.
   2. ii. When this differing condition is clearly the result of negligence of TAU.
   3. iii. When the unit price of the Product is one hundred thousand (100,000) JPY (excluding tax) or more;
   4. iv. When Members can clarify damaged areas, provide photographic evidence and documents requested by TAU for the declared claim;
   5. v. When the Product condition is exactly same as the condition at the time of delivery (without any modification/repair, and not dismantled)

4. 2) The period, within which TAU may accept claims in accordance with preceding paragraphs, and the subject of the claims are set forth below. Concerning iv., TAU shall follow the regulations in 5.9.3) of these Member Terms and Conditions if there are no complaints made within the specified period.

   1. i. In case vehicle information differs:
      Within five (5) business days of the arrival of the vehicle’s documents
   2. ii. In case damage information differs:
      Within five (5) business days of the delivery/pick up of the Product for deliveries in Japan, and within ten (10) business days of the arrival of the Product to the destination port in case TAU arranges export and shipping.
   3. iii. In case equipment's information differs:
      Within five (5) business days of the delivery/pick up of the Product for deliveries in Japan, and within ten (10) business days of the arrival of the Product to the destination port in case TAU arranges export and shipping.
   4. iv. In case vehicle's documents are insufficient or defective:
      Within five (5) business days of the arrival of the vehicle's documents.

5. 3) For claims accepted by TAU in accordance with preceding paragraphs, TAU shall compensate up to limits set forth below:

   1. i. In case vehicle information differs:
      An amount judged by TAU considering wholesale market price difference and the sales price.
   2. ii. In case damage information differs:
      An amount judged by TAU equivalent of cost of repair by used spare parts.
      *However, the amount equivalent to the diminished value caused by Repair History due to differed damage information (lost profits) is not accepted for compensation.
   3. iii. In case equipment's information differs:
      Providing used equipment, or price of used equipment or half price of new equipment, as accepted by TAU. All money compensations will be based on Japanese Market price standards.

1. 7.4. Non covered claims

2. 1) TAU shall not be liable for any of the following claims

   1. i. Claims related to Products that were checked by customer at TAU Service Centers directly or by using TAU services (such as Video viewing service)
   2. ii. Claims related to Products marked as no claim
   3. iii. Claims related to Products categorized into no claim corner
   4. iv. Claims related to items which are not mentioned in the Product information page of TAU Website.
   5. v. Claims related to changes in the condition of the goods (including, but not limited to, the starting condition of the engine) that cannot be confirmed by TAU at the time of assessment or listing on Website and are presumed to have occurred over time or as a result of deterioration over time.

   2) TAU shall not be liable for any history and phenomena such as water damage to the Products that could not have been known at the time TAU purchased the Products from a third party (i.e. the Products being partially or wholly immersed in seawater, fresh water or mud, or similar, due to a tsunami, heavy rain, typhoon, tornado or other natural disaster or accident), and any damage caused thereby after Member purchased the Products.

Chapter 8 Miscellaneous

1. 8.1. Handling of suspicious transfers

2. 1. 1) Regarding remittances to the company from Japan or Abroad, if the member and the transferee are different (including remittances from a person whose nationality is different from the member's nationality), the Company may not care about the purpose of the remittance but may Confirms the background, purpose, intention, relationship between the member and the transferee, etc.
   2. 2) As a result of the preceding paragraph, if it is found that the remittance to the Company is a transfer related to fraud, duress, mistake, or other case, or such possibility, the Company will contact and notify the police or financial institute.
   3. 3) Based on the preceding two paragraphs, if it is determined that the remittance to the Company is fraudulent, unjust, or in transparent, the Company may take appropriate measures such as denial of appropriation of products. In that case, we may refund to the transferee not the member through the financial institution.

1. 8.2. Appropriate Handling and Management of Information

2. 1. 1) Members shall appropriately manage any personal information gained through the process of transacting with TAU in accordance with the Personal Information Protection Act (#57, May 30th, 2003) as well as related laws and ordinances.
      Specifically, Members shall use the names of previous owners contained in the documentation, such as for title changes, only for the purpose of changing the title, and must not disclose or otherwise provide such information to third parties.However, TAU may outsource the handling of personal data to third parties commissioned by TAU for the sale of Products, including the dispatch of documents, and Members agree to this in advance.
   2. 2) TAU and Members shall follow the regulations of the Personal Information Protection Act, and shall provide personal information to the police and lawyers when requested to do so.
   3. 3) Information other than personal information (such as Products information or transaction information), may also be provided to third parties as is stipulated in the previous paragraph.
   4. 4) Members are prohibited from directly contacting TAU suppliers and previous owners of the Products.

1. 8.3. Intellectual Property Rights, etc.

2. 1. 1) Members agree that all intellectual property rights, such as copyrights, patent rights, utility model rights, trademark rights, and design rights, for all contents provided through this Website belong to TAU or third parties possessing licenses over these rights.
      Members cannot use such content (including citing, appropriating, copying, nor reproducing such content, in whole or in part) for their own use, nor allow a third party to use such without prior consent in a written format specified by TAU.
   2. 2) Members are prohibited from operating the Website or engaging in actions that may inhibit the use of the Website by third parties. Additionally, Members are prohibited from using programs, such as robots, spiders, or crawlers, algorithms, devices, or any other artificial means similar to these on the Website without the prior consent in a written format specified by TAU.
   3. 3) If a Member infringes on the stipulation of the previous two paragraphs and causes damage to the intellectual property rights, portrait rights, honor or privacy of TAU or a third party, TAU reserves the right to claim for compensation against the Member.

1. 8.4. Changes to these Member Terms and Conditions

3. 1) TAU reserves the right to change these Member Terms and Conditions, in part or in whole, as needed upon providing advance notice to Members.
4. 2) Changes to these Member Terms and Conditions shall take effect upon the posting of the changed Terms and Conditions to this Website, and shall replace the previous Terms and Conditions.
   Members who use this Service after these changes have been made are deemed to agree to the changed Terms and Conditions, and cannot assert ignorance of said Terms and Conditions.
5. 3) TAU shall bear no responsibility if Members incur direct or indirect damage or loss by the changed Terms and Conditions.

1. 8.5. Governing Law

2. The laws and regulations of Japan shall apply to the interpretation of these Guidelines.

1. 8.6. Exclusive Jurisdiction

2. Any dispute regarding this Service shall be settled under the exclusive international legal jurisdiction of Japan, and the Tokyo District Court or the Tokyo Summary Court shall have the primary and exclusive jurisdiction over such.

1. Nothing Follows