Customer Agreement
Those who wish to become a member, please thoroughly check “About member registration” and “Customer agreement” below.
About Membership Registration
Service we can offer
- Once registered, you can access your Members page using your ID and password. In this page, you can do the following:
- Review and change your registration data (mailing address, telephone number, terms of trade, preferred shipping method, password) at any time.
- Review the status of your offer, progress and result of an auction that you bid in.
- Review the specifications, invoices, payment status and shipping status on your ordered vehicles.
- If you have registered detailed information of your desired vehicle (Make, Model and etc), vehicles that satisfy your request will be displayed on your page each time you log in. Please note that your vehicle request information will be used for TAU's future buying decisions.
- To check detailed information of units
- Offer to stock list units.
- Participation for Auction.
- Please refer the condition in order to participate in our auction here.
How to register
Acknowledgement of customer agreement
Please read through all details in our customer agreement carefully as all customers shall accept all terms and conditions in order to utilize our service.
Filling up membership details.
The details you fill in the application form only be used between you and TAU will be used for trading use only. Please refer the link below for more details.
Privacy PolicyPreliminary registration
Preliminary ID will be issued and sent to the registered e-mail address after we confirm preliminary registration through our system.
Official registration
The official registration will be proceeded through the web link shown in notice of completion of preliminary registration. The official customer ID will be issued in order to utilize our service. The completion of official registration will be informed to registered e-mail address.
Screening before starting business
To start business, it is necessary to submit specified documents and undergo screening before starting business. Please submit below documents to us by fax or email.
- ①Copy of identification document (driver license, passport, residence card, etc.)
- ②Copy of Used Items Business Permits (customers in Japan)
Privacy policy
Please refer the following link for our here.
About Security
- Upon registration with TAU Web site, your personal information will be protected with your password. Please maintain your ID and password securely. Once logged into Members page, you will not be logged out until all the browsers are closed.
- This Web site uses SSL. Your personal information is transmitted securely through SSL encryption.
Customer Agreement
Thank you for accessing the website of TAU Corporation.
Following Member Terms and Conditions apply to every transaction between members and TAU Corporation, and by using the website you signify your acceptance of these Member Terms and Conditions and agree to be bound by the latest version in full. Please read through the latest version of these Member Terms and Conditions when using this Website.
Chapter 1 General Provisions
1.1. Definitions
The terms used in these Member Terms and Conditions shall have the following meanings, unless otherwise specified.
- i. 'TAU' refers to the TAU Corporation.
- ii. 'Service' refers to the services provided by TAU specified in 1.2 of these Member Terms and Conditions.
- iii. 'Website' refers to this website operated by TAU for the purpose of providing this Service.
- iv. 'Member' refers to legal entities or individuals who desire to use this Service through this Website, and acquired membership qualification of the Website in accordance with procedures stipulated in 2.1. of these Member Terms and Conditions.
- v. 'The Product' refers to damaged vehicles, used vehicles, spare parts and accessories, construction machinery, forklifts, motorcycles and other items provided to Members from TAU through this Website.
- vi. 'Security Deposit' refers to the money paid to TAU by Members as a fee for bidding in auction.
- vii. A 'business day' refers to a business day of TAU.
1.2. Service Contents
TAU offers following services to Members.
- i. Posting Products information to the Website, and selling them through Stock List and Auction.
- ii. Delivery/shipping of the Products per Members request.
- iii. Other services related to the above.
1.3. Product Information
- 1) The Product information provided through this Website refers to condition of the Product at the time it was assessed by TAU.
- 2) TAU clearly defines Products details and contents of the information, and discloses them on the Website.
- 3) TAU carries out appropriate and faithful assessment of the Products; however, this does not guarantee accuracy of the provided information.
Chapter 2 Members Qualifications and Responsibilities
2.1. Member Registration Procedures
1) Legal entities or individuals who wish to use this Service through this Website, shall obtain membership qualifications after registering according to following procedures and being granted an ID from TAU.
- i. Agreeing to be bound by these Member Terms and Conditions.
- ii. Completing Interim Registration by accurately filling out the required fields of the Interim Registration page.
- iii. Completing final registration through specified procedures after Interim Registration.
2) Passwords can be set and managed by Members.
2.2. Screening before Using Service
- Members who wish to use the Service are required to submit documents specified by TAU and undergo screening before using the Service.
- This screening shall require one (1) business day, and if as a result, the Member receives a notice of ineligibility for using the Service, Member cannot make any objections.
2.3. Exclusion of Anti-Social Forces
Members (in case of legal entities, the individuals involved in actual management) shall expressly declare that none of these following conditions applied to them in the past, and none applies to them at the time being, and pledge that these shall not apply to them in the future:
- i. Belonging to or involved with anti-social organizations represented by terrorist organizations, etc.
- ii. Carrying out unreasonable demands, obstruction of business, or defamation through threatening words or actions towards TAU or third parties.
2.4. Pledge Regarding the Use of the Products
- 1) Members pledge not to use the purchased Products for developing, manufacturing or using in weapons of mass destruction or conventional weapons prohibited by the export control laws and regulations of Japan.
- 2) Members pledge that they will not export to any arms embargoed countries (states listed in Appended Table 3-2 and 4 of Export Trade History Control Order) set by the United Nations.
- 3) Members pledge not to transfer the purchased Products to individuals or legal entities that intend to or may carry out actions stipulated in the paragraphs above.
- 4) In case where the vehicles purchased from this website have damages by accidents or a natural disaster or have a repair history, Members should not deliberately conceal the extent of damage before repair, the fact they were repaired, the influence on the driving condition, etc., at the time of resell, lease or rent to a third party.
2.5. Members Obligations
Members are responsible and committed to following obligations:
- 1) To faithfully fulfill obligations and duties as per these Member Terms and Conditions and instructions from TAU.
- 2) To provide accurate and true information to TAU for using the Service.
- 3) To promptly report to TAU about any changes to the information provided.
- 4) To take full responsibility in handling their ID and password with duty of care.
- 5) To conduct an inspection for the Product (incl. vehicle's documents) and confirm that the actual condition of the product matches the information provided on our website within the period specified in 7.3.2) of these Member Terms and Conditions.
2.6. Membership Revocation
1) In case any of the following stipulated conditions apply to Members, TAU reserves the right to revoke membership qualifications. Further, TAU bears no obligation to notify the Member about reasons for the revocation.
- i. If TAU deem the Member inappropriate as a result of 2.2. of these Member Terms and Conditions (Screening Before Using Service);
- ii. Any violation of 2.3. of these Member Terms and Conditions (Exclusion of Anti-Social Forces);
- iii. Any violation of 2.4. of these Member Terms and Conditions (Pledge Regarding the Use of the Products);
- iv. Any violation of 2.5. of these Member Terms and Conditions (Members Obligations) and or other obligations mentioned by TAU or in these Member Terms and Conditions;
- v. If the Member went bankrupt or if TAU judges the possibility of such bankruptcy;
- vi. In any case that TAU judges the Member to be inappropriate.
2) Even in case a Member's qualification is revoked, this shall not exempt the Member from their obligations, such as payment for Products and other fees that already occurred, and according to TAU payment instructions, the Member shall fulfill their duties until they are complete.
Chapter 3 Auction Sales
3.1. Bidding Qualification
Members who fulfill one of the following conditions will be granted Auction bidding qualification.
- 1) Paying a Security Deposit of fifty thousand (50,000) JPY to the bank account specified by TAU, and payment confirmation in TAU designated bank account.
- 2) Members cannot use the Security Deposit mentioned in preceding paragraph for payment of the Products and fees.
- 3) The Company shall refund the deposit paid by the member based on paragraph 1) at the time of member withdrawal. In case if there is a debt to the Company, we will allocate it with the deposit.
3.2. Suspension of Bidding Qualifications
1) In case any of the following stipulated conditions apply to Members, TAU reserves the right to suspend a Member from bidding in the Auction without any notification in advance.
- i. If the Member cancels the purchase for their own reasons after successful bid on a Product in Auction.
- ii. If payment of the purchased Product fees is delayed without prior notice.
- iii. If the Member does not pick up the purchased vehicle without prior notice within allowed storage period.
- iv. In case if the delivery / pick up of the product period has been exceeded due the member’s own reasons.
- v. If TAU deems a Member's actions, etc. inappropriate.
2) Even if a Member is suspended from bidding in Auction due to reasons in preceding paragraph, bidding qualification can be reacquired upon confirmation of the following payments:
- i. Cancellation Penalty stipulated in 7.1.v of these Member Terms and Conditions;
- ii. Payment Delay Penalty stipulated in 7.1.iv of these Member Terms and Conditions;
- iii. Pick-Up Delay Penalty stipulated in 7.1.i of these Member Terms and Conditions.
3.3. Bidding, Successful Bids, etc.
1) Members are considered to be confirming their purchase intention of the Product by clicking on 'Confirm' button of Auction bidding page.After bidding, Members cannot, by principle, withdraw the bid or change the bid price.
2) The sales contract for the Product shall officially be considered established when an e-mail notifying the Member of the establishment of a sales contract is sent from TAU after the conclusion of the Auction.
3) The sales contract for the Product shall not be considered officially concluded if any notification method other than that stipulated in the preceding paragraph (verbally, fax, e-mails other than the sales contract notification e-mail) is used.
4) If the auction progress is hindered due to unavoidable reasons such as a computer system failure, one of the following measures shall be taken at the Company's discretion. Members shall not object to any such measures.
- i. TAU will decide to Give the highest bidder at the end of the auction
- ii. Restart the auction again
- iii. Auctions that are scheduled to finish after the system failure occurrence time, those auctions will be invalid and re-auction later.
5) Other details about how the Auction is run are as per indications in 'How to Bid'.
Chapter 4 Stock Sales
4.1. Purchase Application Qualification
Every Member shall be granted the qualifications to make an offer for a Product listed on the Stock List.
4.2. Revocation of Purchasing Rights
In case any of the following conditions apply to Members, TAU reserves the right to revoke purchasing rights without prior notice.
- i. If the Member withdraws offer after the Product has been removed from the Stock List.
- ii. If the Member is judged to have made offers without purchase intention multiple times.
- iii. In case any of the conditions stipulated in 3.2.1 of these Member Terms and Conditions applies.
- iv. If TAU deems a Member's actions, etc. inappropriate
4.3. “Stock List” sales method
1) When the member clicks the "Confirm" button on the Tender product offer screen, the member shall be deemed to be willing to purchase the product for the same amount. After the bid deadline, the member shall not be able to cancel the bid or change the bid price in principle.
2) The sales contract for the product shall be concluded when the sales contract establishment email is sent to the member confirmed by the Company as the highest bidder after the bid is opened.
3) The sales contract for the relevant product shall not be concluded by any method other than the one specified in the preceding paragraph (phone, fax, e-mail etc.)
4) In case of system failure occurs and interferes with the bidding sales, TAU shall take one of the following measures at its discretion and members shall not object to such measures.
- i. Authorize the highest bidder at the bid deadline to purchase the product
- ii. The bid deadline after the system failure occurrence time will be invalidated and will be put on bid again.
5) In addition, details on how to purchase shall be as described in “Ordering Method”
4.4. Buy it now Sale
1) The person who placed the offer more than the listed price can purchase the vehicle.
2) If multiple offers are received from the same person for the same product, only the last offer amount will be valid.
3) In addition, details on how to purchase shall be as described in “Ordering Method”
Chapter 5 Common Terms of Auction Sales / Stock Sales
5.1. Sales Commission
The prices displayed on the Website lists are unit prices for only the Products themselves, and Members shall also pay Sales Commission at the time of purchase.
5.2. Bidding / Purchase Application and Successful Bids / Sales Confirmation
1) Members are considered to be confirming their purchase intention of the Product by clicking on 'Confirm' button of Auction bidding page or Stock Lists offer page.
2) The sales contract for the Product shall officially be considered established when a sales contract e-mail is sent by TAU to Members after a successful bid or offer has been received.
3) The sales contract for the Product shall not be considered officially established if any method other than that stipulated in the above paragraph (verbally, fax, e-mails other than the sales contract notification e-mail) is used.
5.3. Payment Methods
- 1) Members shall make payment for the Product fees (total invoiced amount), within two (2) business days of the establishment of a sales contract, either by credit card or bank transfer to the bank account specified by TAU. All transection fees for credit cards or bank transfer fees shall borne by Members.
- 2) In case Members pay the Product fees by bank transfer, the stock number of the Product and the Member's ID should be clearly stated on the comment. Moreover, TAU does not take any responsibility if the confirmation of the money is delayed due to the fact that the member is not specifying the stock number of the unit or the member ID or if they are wrong.
- 3) After establishment of sales contract, the payment procedure should be taken within two (2) business days. In case the payment is not completed on the specified date by TAU, it will be subject to a penalty.
- 4) After establishment of the sales contract, if the payment is not confirmed within seven (7) business day, TAU will terminate the sales contract without prior notice and it will be subject to a penalty.
- 5) Payments for the Product fees shall be made in accordance with 1) above provided, however, Members may make the payments by PayPal, if the amount of the invoice is two hundred thousand (200,000) JPY or less.
5.4. Payment by Credit Card
Payment by credit card will be handled as follows.
1) Members may choose to pay by credit card if they wish. However, credit card payment is available only to Members who have been approved by the TAU in advance.
2) Visa, Mastercard and American Express are eligible for the payment by credit cards. The use of other credit cards is not acceptable.
3) In addition to the total amount of product sales, for the payment by credit cards, Members agree to bear the fees specified by TAU as follows.
- i. Payments by customers residing in Japan: one point nine (1.9) %(+tax)
- ii. Payments by customers residing overseas: two point one (2.1) %(tax free)
4) The maximum amount per credit card transaction is 9,999,999 yen (including tax). However, this limitation shall not apply in cases where the Members’ credit card spending limit is set or otherwise restricted.
5) If a credit card payment is not properly executed due to a credit card limit setting, 3D Secure authentication failure, etc., and payment to the account designated by Members cannot be confirmed by the payment due date specified in Section 5.3.3, regardless of the reason, Members shall be subject to the penalty and termination of the purchase agreement specified in Chapter 7 of these Terms and Conditions.
6) In the absence of willful misconduct, gross negligence, or gross misunderstanding on TAU, TAU shall assume that the application for payment by credit card has been made by the credit card holder himself/herself, and after confirming that the application has reached TAU thorough the system provided by credit card company, TAU shall apply the proceeds to the purchase price. TAU shall not respond to any requests for refunds or any other claims to TAU due to abuse of credit card, unauthorized use of credit cards, or other incidents or disputes, unless reasonable grounds are recognized by TAU.
7) TAU may not accept a request for credit card payment from Members, in accordance with the terms and conditions of credit card company or our own standards.
8) If Members cancel a sales contract with TAU after choosing credit card payment, TAU will refund the member thorough credit card company if any refund available.
9) In the event that the amount billed by TAU to Members is subject to reduction or change afterwards, it shall be handled in one of the following ways;
- i. After canceling the original invoice, a new invoice shall be issued to Members.
- ii. The member will receive a refund via the credit card company for the difference between the original amount and the new amount.
10) Members shall abide by the individual terms and conditions of use between Members and the credit card company. In the event of a dispute between Members and the credit card company, such dispute shall be resolved between the parties concerned, and TAU shall not be liable for compensation for damages.
5.5. Payment Currency
- 1) Payment of Product fees shall be made in money(either Japanese yen or US dollars). Additionally, for payments made in US dollars, the payment amount shall be calculated at TAU Rate, which is one point five (1.5) JPY higher than the TTB rate of the date of the sales contract.
- 2) In addition to money, Members may also use deposits as a form of payment currency. Additionally, Members consent to TAU automatically collecting all TAU Credit deposited in TAU five (5) years after its deposit, except when stipulated otherwise. Auction security deposit of fifty thousand (50,000) JPY is not concerned in this clause.
5.6. Using of Tau Point
1)One (1) Tau Point is worth one (1) JPY and can be used for your next Vehicle purchase at Tau Auctions.
2)Tau Points you hold can only be used for the Vehicle purchase. They cannot be used to pay for Tau Auction penalties, fees associated with the purchase of merchandise, or other Company services.
3)Tau Points can only be used in one lump sum and cannot be split up.
4)When Tau Points are used to purchase a Vehicle, they are used as follows:
- i. If the number of Tau Points you have is less than the price of the Vehicle, all the Tau Points you have will be used.
- ii. If you have more Tau Points than the Vehicle price, the Tau Points worth the Vehicle price will be used.
5)Tau Points can be used for Vehicles that the Member has set to "Use" on the bidding screen of the Tau Auction. If a Member selects "Use" Tau Points for multiple Vehicles at the time of bidding, Tau Points will be applied in the order in which the Initial Invoice is issued.
6)A Member may not make any changes to the use of Tau Points after winning a bid for a Vehicle.
7)Tau Points are not exchangeable for cash. Also, they may not be transferred or resold to others.
5.7. Transfer of Ownership and Risks
1) Ownership of the Products shall be transferred from TAU to Members at the points indicated below:
- i. For Members residing in Japan: When the product is passed on to the Member at a specified location in Japan.
- ii. For Members residing outside of Japan: When the product is loaded on the ship.
- iii. For Members residing outside of Japan with a designated proxy in Japan: When the Product is passed on to a designated proxy at a specified location in Japan.
2) After the ownership has been transferred to Members, Members shall incur any risks associated with the Product, including damage, theft, etc.
5.8. Invoices
1) Members may request TAU to change trade terms or destination for the Product's invoice free of charge only once per Product.
2) If Members request TAU to change trade terms or destination for the Product's invoice more than once per Product, five thousand (5,000) JPY (taxes excluded) will be charged per request.
5.9. Documentation
1) After TAU has confirmed payment of the Product fee by Members, TAU shall carry out the documentation procedures, such as transfer of title or de-registration procedures according to sales conditions.
2) TAU shall provide an original copy of the document to Members after the above documentation procedures have been complete. In case of overseas shipping of the Product by TAU, documents will be sent along with the bill of lading issued by the shipping company.
3) If a member loses the original registration document sent by TAU or makes a mistake in filling out the information on the certification of transfer, TAU shall be able to issue an officially-registered seal certificate and certification of transfer only in case the holder name in the registration document is TAU. If a member makes a mistake in filling out the information on the certification of transfer, TAU shall be able to issue a certification of transfer only if the member returns the mistakenly filled certification of transfer to TAU. If a member loses the original registration document sent by TAU, TAU will charge penalty to the Member, as stipulated in 7.1.vi of these Member Terms and Conditions.
4) If a member loses the proof of return confirmation and return certificate of the light vehicle sent by TAU, TAU shall be able to issue a certification of transfer only in case the holder name in the lost document is TAU. If a member makes a mistake in filling out the information on the certification of transfer, TAU shall be able to revise and re-send them to the member only if the member returns the mistakenly filled certification of transfer to TAU. If a member loses the proof of return confirmation and return certificate of the light vehicle sent by TAU, TAU will charge penalty to the Member, as stipulated in 7.1.vi of these Member Terms and Conditions.
5) If Members purchase vehicles for dismantling purposes, Members must not process transaction report of the Automobile Recycling Act until the original copy of the registration documents are provided by TAU.
5.10. Automobile Tax of Vehicles with Japan Domestic Inspection Certificate
1) For the vehicles that Members purchase with Japan domestic inspection certificate, Members shall deposit to TAU the equivalent amount of the automobile tax of the months after of purchase months till the end of fiscal year (excluding light-weight /kei/ vehicles).
2) For the light-weight /kei/ vehicles that Members purchase with Japan domestic inspection certificate, Members shall bear equivalent amount of light-weight automobile tax of the next fiscal year of the purchase year.
(For purchases in March, Members shall deposit the subsequent fiscal year's tax amount with TAU. However, if the title change is complete by TAU in March, then the entire sum shall be returned.)
3) Members may select either the transfer of registration or de-registration for purchased vehicles.
In case Members select the transfer of registration, Members shall deposit with TAU an amount equivalent to automobile tax specified by TAU.4) In case TAU receives a copy of de-registration document from a Member after sales with transfer of registration, TAU shall return to the Member the amount equivalent of the remaining amount from the next month of de-registration to end of the fiscal year. However, this shall only apply when there is no documentation for the right to claim automobile tax return.
5) Members shall provide to TAU certificate of de-registration within five (5) business days of de-registration. If this certificate is not provided within this period, TAU shall bear no responsibility for returning the amount equivalent to the automobile tax.
5.11. Title Changing of Vehicles with Japan Domestic Inspection Certificate
1) For the vehicles that Members purchase with Japan domestic inspection certificate, Members shall complete the title transfer or de-registration of purchased by the end of the next month of the purchase. However, this shall not apply if a Member requests TAU to perform overseas shipping procedures.
2) For the vehicles that Members purchase with domestic inspection certificate, Members shall fax to TAU a copy of the title changed inspection certificate or de-registration document latest by the fifth day of the next month after procedures deadline month. Stock number and Member ID shall be clearly mentioned on such documents when faxed to TAU.
3) If a copy of the title changed inspection certificate or de-registration document for vehicle is not be submitted by Members to TAU by the fifth day of the second month after purchase month, TAU shall carry out checking procedures.
In such case, Members shall pay two thousand (2,000) JPY (taxes excluded) to TAU as cost of issuing Current Registration Matters Certificate (light-weight /kei/ vehicles are exempted).4) For light-weight /kei/vehicles, Members shall carry out procedures for cancelling previous title’s (owner) taxpaying duty at the same time of carrying out a title change procedure.
5) Members shall not cause any inconvenience TAU such as through violations of traffic regulations before the title change to the Member is complete.
5.12. Cancelling of a Sales Contract by Members
Members cannot, by principle, cancel the sales contract.
However, if a Member requests to cancel a sales contract within two (2) business days after it has been issued, the sales contract may be cancelled. In such cases, TAU shall charge a cancellation penalty to the Member as stipulated in 7.1.v of these Member Terms and Conditions.
Chapter 6 Service Center Pick Up, Delivery & Transport, Shipping Services, etc.
6.1. Pick Up at TAU Service Centers
1) Pick up Person Confirmation
- i. Please make sure to bring VEHICLE PICK UP NOTICE when coming for pick up.
2) Reservation Only
- i. Please reserve pick up schedule latest by previous day morning.
- ii. Please observe pick update/time punctually. (9:00~12:00 13:00~17:00)
3) Safety & Security
- i. Please refrain from checking units that you have not purchased.
- ii. Wandering around inside service center without permission is not allowed.
- iii. Service centers' forklifts may not reach for loading on some large carriers' upper level.
- iv. We may not allow or load cars in dangerous cases judged by our staff such as loading by forklifts from front or vehicles with weights more than loading weight limit capacity.
- v. Delivery or temporary leaving of vehicles outside service centers is not possible.
- vi. Refueling gasoline/diesel is not possible for any units or carriers.
4) Law & Environmental Observation
- i. Pick up will not be allowed for cases with possibilities of illegal carrying methods. (White number plate business trucks overloading etc. )
- ii. Please refrain from coming with vehicles with loud or irregular noise oil leaking or other kinds of vehicles damaging surrounding environment and community.
- iii. Repairing at service centers is not allowed.
- iv. Please refrain from stand by or loading at public roads and make sure not to block or disturb public traffic.
- v. If in the remarks it does not say that the vehicle is drivable, we will not be able to hand over as drivable. For not drivable vehicles please make sure to pick them up by using a loading vehicle or a towing truck. The customer will take full responsibility for any accident or troubles caused by a drivable vehicle.
5) Accidents responsibility
- i. TAU will claim for damages in case of any accident or damage caused by customer or customer hired pick up person.
- ii. In case of arranging transports by yourselves (not through us) for any accident out of our service centers (public roads or private lands) caused anyhow by loaded product or loading method we will take no responsibility for any damage or loss involved.
6.2. Using TAU Transport & Shipping Services
1) If Members wish to receive the Product at a place other than TAU Service Center, they may use transport/shipping services for a fee.
2) If the delivery time or pick up stipulated by TAU has been exceeded, a penalty will be issued.
3) If the shipping of the product is not made in time due to member’s own reasons, a penalty will be issued.
6.3. Service Fees, etc.
- 1) The fees for transport, shipping, and pick up at TAU Service Center are specified separately by TAU.
Further, the transport/shipping fees listed on this Website are for reference purposes only. The invoice indicates the final fee. - 2) Members shall, by principle, determine transport/shipping method and destination at the time of purchase of the Product, and shall pay these fees along with the Product fee.
- 3) Members not using overseas shipping service shall incur consumption tax.
- 1) The fees for transport, shipping, and pick up at TAU Service Center are specified separately by TAU.
6.4. Arrangement of Services
- 1) TAU shall make arrangements for the transport/shipping for the Product, after TAU confirms payment of the service fees.
- 2) In case TAU make arrangements for shipping, TAU shall notify Members of the shipping schedule, such as the arrival date of the Product, when it is confirmed. However, Members shall understand that the schedule may be subject to change without prior notice.
- 3) For the Products that TAU arranges shipping, TAU shall, by principle, insure the Product as Free from Particular Average (ICC(c)).
- 4) Products may be returned to TAU in case Member provides incorrect delivery address, or if the recipient is absent at the time Product has arrived at the location specified by the Member. The costs for this return and a re-delivery shall be borne entirely by the Member.
- 5) Payment of any and all excess storage fees, return delinquency charges, and any other charges (hereinafter ‘Storage Fees etc.’) arising from a delay in picking up a Product that has arrived at the destination, or not picking up the Product, regardless of the reason, shall be borne by the Member. Should a Member not pick up the Product after a certain period of time, the Storage Fees etc. shall be collected by the creditor through means in accordance with the bill of lading provisions as well as regulations and established practices related to shipping, including the resale to of the Product to third parties. Additionally, should the full amount of Storage Fees etc. not be collected through the above means and TAU is legitimately billed by the creditor for the deficient amount, after payment of this amount, TAU may seek reimbursement from the Member for the full amount, as well as any and all expenses incurred related to the payment of such, and the Member shall pay the amount to reimburse TAU.
Chapter 7 Penalties and Claims
7.1. Penalties against Members
TAU shall apply following penalties to Members in cases stipulated below.
i. Pick Up Delay/ Delivery Delay/ Shipping Delay Penalties
Product Applicable Conditions Penalty Amount i. Passenger Vehicles(Domestic Service Center pick up) Five (5) business days passed after Vehicle Pick Up Notice was sent;
Applies to each subsequent five (5) business days.Ten thousand (10,000) JPY, and
Purchasing qualification suspended temporarilyii. Trucks(Domestic Service Center pick up) Ten (10) business days passed after Vehicle Pick Up Notice was sent;
Applies to each subsequent five (5) business days.Ten thousand (10,000) JPY, and
Purchasing qualification suspended temporarilyiii. Passenger vehicles (Domestic designated location delivery) Five (5) business days passed after Delivery scheduled from contract date. Applies to each subsequent five (5) business days. Ten thousand (10,000) JPY, and
Purchasing qualification suspended temporarilyiv. Trucks (Domestic designated location delivery) Ten (10) business days passed after Delivery scheduled from contract date. Applies to each subsequent five (5) business days. Ten thousand (10,000) JPY, and
Purchasing qualification suspended temporarilyv. Non-container Shipping (RO/RO, etc.) Thirty (30) days passed after the sales contract was issued;
Applies to each subsequent thirty (30) days.Thirty thousand (30,000) JPY, and
Purchasing qualifications suspended temporarilyvi. Container Shipping Sixty (60) days passed after the sales contract was issued;
Applies to each subsequent thirty (30) days.Thirty thousand (30,000) JPY, and
Purchasing qualifications suspended temporarilyvii. Common to all Products If amounts stipulated in above i-vi are not paid, or if the Product is not picked up even after six (6) months passed since the sales contract was issued. The Member shall be deemed to have remised pick up, and TAU may dispose of the Product in its sole discretion. ii. Title Change Delay Penalty
Product Applicable Conditions Penalty Amount Common to all Products Applies when the time specified in 5.9.1) of these Member Terms and Conditions passes;
Applies to each subsequent seven (7) business days.Ten thousand (10,000) JPY iii. Light-Weight /kei/ Vehicles Tax Duty Cancellation Delay Penalty
Product Applicable Conditions Penalty Amount Light-Weight /kei/ Vehicles When procedures of cancelling previous title's taxpaying duty are not taken, and taxes are levied against the previous title holder of the vehicle (Purchases in March are exempted.) Amount equivalent to the light-weight /kei/ vehicle taxes, and ten thousand (10,000) JPY iv. Payment Delay Penalty
Product Applicable Conditions Penalty Amount Common to all Products In case if the payment cannot be confirmed within two (2) business days (remittance procedure) after the sales contract has been made, and also if the payment cannot be confirmed within the following date.
•Domestic Resident Members: Within three (3) business days
•Overseas Resident Members:Within five (5) business daysTen thousand (10,000) JPY, and
Purchasing qualification suspended temporarilyDomestic Resident Members Elapsed Business Days 0 1 2 3 4 5 6 7 Date of sales contract establishment. ● Payment Date ● Receipt of payment date ● Purchasing qualification suspended Temporarily ● Payment delay penalty invoice ● Sales Cancelation execution ● Cancel Penalty Invoice ● Overseas resident members Elapsed Business Days 0 1 2 3 4 5 6 7 Date of sales contract establishment. ● Payment Date ● Receipt of payment date ● Purchasing qualifications suspended Temporarily ● Payment delay penalty invoice ● Sales Cancelation execution ● Cancel Penalty Invoice ● v. Cancellation Penalty
Product Applicable Conditions Penalty Amount Common to all Products i. In case of cancelling a sales contract by Member request within two (2) business days after issue.
ii. If the payment of the Product fees is not confirmed within seven (7) business days since sales contract is issued.
iii. If the member cancels a product after a successful bid in the auction.i. One hundred thousand (100,000) JPY, for Products with unit price of below one million (1,000,000) JPY
ii. Ten (10) % of unit price, for Products with unit price of one million (1,000,000) JPY or highervi. Reissuing Penalty
Product Applicable Conditions Penalty Amount Common to all Products When a member requests TAU to issue an officially-registered seal certificate and certification of transfer for vehicles under the name of TAU.
(Including the issuance of certification of transfer in case a member loses the proof of return confirmation and return certificate of the light vehicles under the name of TAU)One hundred thousand (100,000) JPY
7.2. Penalties against TAU
1) TAU shall pay a penalty to Members in the following cases.
Product Applicable Conditions Penalty Amount Common to all Products In case sending registration related documents by TAU for Products delivered in Japan exceeds twenty (20) business days after Product fee payment confirmation;
Applies to each subsequent 5 days.Five thousand (5,000) JPY 2) In case sending registration related documents by TAU for Products delivered in Japan exceeds forty (40) business days after Product fee payment confirmation, TAU may cancel the sales contract.
In such case, in addition to paying the penalty for late documentation to Member, TAU shall pay the equivalent amount of transport and repair costs of the Product if Member incurred as such.
7.3. Members Complaints and Claims
1) TAU shall accept claims from Members only when all below conditions have been fulfilled:
- i. When the actual condition of the product is different from the information provided on our website. However, this does not include the damage caused by removing parts to put inside vehicle as inner parts by Container Vanning Company.
- ii. When this differing condition is clearly the result of negligence of TAU.
- iii. When the unit price of the Product is one hundred thousand (100,000) JPY (excluding tax) or more;
- iv. When Members can clarify damaged areas, provide photographic evidence and documents requested by TAU for the declared claim;
- v. When the Product condition is exactly same as the condition at the time of delivery (without any modification/repair, and not dismantled)
2) The period, within which TAU may accept claims in accordance with preceding paragraphs, and the subject of the claims are set forth below. Concerning iv., TAU shall follow the regulations in 5.9.3) of these Member Terms and Conditions if there are no complaints made within the specified period.
- i. In case vehicle information differs:
Within five (5) business days of the arrival of the vehicle’s documents - ii. In case damage information differs:
Within five (5) business days of the delivery/pick up of the Product for deliveries in Japan, and within ten (10) business days of the arrival of the Product to the destination port in case TAU arranges export and shipping. - iii. In case equipment's information differs:
Within five (5) business days of the delivery/pick up of the Product for deliveries in Japan, and within ten (10) business days of the arrival of the Product to the destination port in case TAU arranges export and shipping. - iv. In case vehicle's documents are insufficient or defective:
Within five (5) business days of the arrival of the vehicle's documents.
- i. In case vehicle information differs:
3) For claims accepted by TAU in accordance with preceding paragraphs, TAU shall compensate up to limits set forth below:
- i. In case vehicle information differs:
An amount judged by TAU considering wholesale market price difference and the sales price. - ii. In case damage information differs:
An amount judged by TAU equivalent of cost of repair by used spare parts.
*However, the amount equivalent to the diminished value caused by Repair History due to differed damage information (lost profits) is not accepted for compensation. - iii. In case equipment's information differs:
Providing used equipment, or price of used equipment or half price of new equipment, as accepted by TAU. All money compensations will be based on Japanese Market price standards.
- i. In case vehicle information differs:
7.4. Non covered claims
1) TAU shall not be liable for any of the following claims
- i. Claims related to Products that were checked by customer at TAU Service Centers directly or by using TAU services (such as Video viewing service)
- ii. Claims related to Products marked as no claim
- iii. Claims related to Products categorized into no claim corner
- iv. Claims related to items which are not mentioned in the Product information page of TAU Website.
- v. Claims related to changes in the condition of the goods (including, but not limited to, the starting condition of the engine) that cannot be confirmed by TAU at the time of assessment or listing on Website and are presumed to have occurred over time or as a result of deterioration over time.
2) TAU shall not be liable for any history and phenomena such as water damage to the Products that could not have been known at the time TAU purchased the Products from a third party (i.e. the Products being partially or wholly immersed in seawater, fresh water or mud, or similar, due to a tsunami, heavy rain, typhoon, tornado or other natural disaster or accident), and any damage caused thereby after Member purchased the Products.
Chapter 8 Miscellaneous
8.1. Handling of suspicious transfers
- 1) Regarding remittances to the company from Japan or Abroad, if the member and the transferee are different (including remittances from a person whose nationality is different from the member's nationality), the Company may not care about the purpose of the remittance but may Confirms the background, purpose, intention, relationship between the member and the transferee, etc.
- 2) As a result of the preceding paragraph, if it is found that the remittance to the Company is a transfer related to fraud, duress, mistake, or other case, or such possibility, the Company will contact and notify the police or financial institute.
- 3) Based on the preceding two paragraphs, if it is determined that the remittance to the Company is fraudulent, unjust, or in transparent, the Company may take appropriate measures such as denial of appropriation of products. In that case, we may refund to the transferee not the member through the financial institution.
8.2. Appropriate Handling and Management of Information
- 1) Members shall appropriately manage any personal information gained through the process of transacting with TAU in accordance with the Personal Information Protection Act (#57, May 30th, 2003) as well as related laws and ordinances.
Specifically, Members shall use the names of previous owners contained in the documentation, such as for title changes, only for the purpose of changing the title, and must not disclose or otherwise provide such information to third parties.However, TAU may outsource the handling of personal data to third parties commissioned by TAU for the sale of Products, including the dispatch of documents, and Members agree to this in advance. - 2) TAU and Members shall follow the regulations of the Personal Information Protection Act, and shall provide personal information to the police and lawyers when requested to do so.
- 3) Information other than personal information (such as Products information or transaction information), may also be provided to third parties as is stipulated in the previous paragraph.
- 4) Members are prohibited from directly contacting TAU suppliers and previous owners of the Products.
- 1) Members shall appropriately manage any personal information gained through the process of transacting with TAU in accordance with the Personal Information Protection Act (#57, May 30th, 2003) as well as related laws and ordinances.
8.3. Intellectual Property Rights, etc.
- 1) Members agree that all intellectual property rights, such as copyrights, patent rights, utility model rights, trademark rights, and design rights, for all contents provided through this Website belong to TAU or third parties possessing licenses over these rights.
Members cannot use such content (including citing, appropriating, copying, nor reproducing such content, in whole or in part) for their own use, nor allow a third party to use such without prior consent in a written format specified by TAU. - 2) Members are prohibited from operating the Website or engaging in actions that may inhibit the use of the Website by third parties. Additionally, Members are prohibited from using programs, such as robots, spiders, or crawlers, algorithms, devices, or any other artificial means similar to these on the Website without the prior consent in a written format specified by TAU.
- 3) If a Member infringes on the stipulation of the previous two paragraphs and causes damage to the intellectual property rights, portrait rights, honor or privacy of TAU or a third party, TAU reserves the right to claim for compensation against the Member.
- 1) Members agree that all intellectual property rights, such as copyrights, patent rights, utility model rights, trademark rights, and design rights, for all contents provided through this Website belong to TAU or third parties possessing licenses over these rights.
8.4. Changes to these Member Terms and Conditions
- 1) TAU reserves the right to change these Member Terms and Conditions, in part or in whole, as needed upon providing advance notice to Members.
- 2) Changes to these Member Terms and Conditions shall take effect upon the posting of the changed Terms and Conditions to this Website, and shall replace the previous Terms and Conditions.
Members who use this Service after these changes have been made are deemed to agree to the changed Terms and Conditions, and cannot assert ignorance of said Terms and Conditions. - 3) TAU shall bear no responsibility if Members incur direct or indirect damage or loss by the changed Terms and Conditions.
8.5. Governing Law
The laws and regulations of Japan shall apply to the interpretation of these Guidelines.
8.6. Exclusive Jurisdiction
Any dispute regarding this Service shall be settled under the exclusive international legal jurisdiction of Japan, and the Tokyo District Court or the Tokyo Summary Court shall have the primary and exclusive jurisdiction over such.
Nothing Follows
Membership Agreement
Chapter1 General Provisions
1.1. Definitions
The terms used in this Member Agreement shall have the following meanings, unless otherwise specified.
- i. 'TAU' refers to TAU Corporation.
- ii. 'Service' refers to the services provided by TAU as specified in Section 1.2 of this Agreement.
- iii. 'Website' refers to this website operated by TAU for the purpose of providing the Service.
- iv. 'Member' refers to legal entities or individuals who desire to use this Service through this Website, and acquired Membership qualification in accordance with procedures stipulated in Section 2.1. of this Agreement.
- v. 'Product' refers to any automobile-related parts provided to Members through the Website.
- vi. 'Partner' refers to any seller other than TAU of Products listed on the Website.
- vii. 'Business day' refers to a business day of TAU.
1.2. Service Contents
TAU offers the following services to Members:
- i. Posting Product information on the Website, and facilitating their sale.
- ii. Delivery or shipping of the Products upon Members’ request.
- iii. Other services related to the above.
1.3. Product Information
- (1) Products sold on the Website include those provided by Partners.
- (2) The Product information provided on the Website indicates the condition of the Products at the time they were appraised by TAU or Partners.
- (3) TAU and Partners conduct appropriate and faithful assessment of the Products; however, this does not guarantee the accuracy of the provided information.
Chapter 2 Members’ Qualifications and Responsibilities
2.1. Member Registration Procedures
(1) Legal entities or individuals who wish to use this Service through this Website, shall obtain Membership qualifications after registering according to following procedures and being granted an ID from TAU.
- i. Agreeing to be bound by this Agreement.
- ii. Completing Interim Registration by accurately filling out the required fields of the Interim Registration page.
- iii. Completing final registration through specified procedures after Interim Registration.
(2) Passwords can be set and managed by Members.
(3) Upon completion of Membership registration, a contract for the use of the Service is established between the Member and TAU, which is governed by this Agreement.
(4) TAU may, at its discretion, deny Membership registration if any of the following reasons apply. TAU shall not be obligated to disclose the reason for refusing Membership registration, even if requested to do so by an applicant.
- i. If all or part of the registration information contains false, erroneous, or omitted details.
- ii. If it is found that the applicant falls under any of the antisocial forces stipulated in Section 7.5 (Exclusion of Antisocial Forces) or any of the items in Paragraph 1 of the same article.
- iii. If the applicant has violated any contract or agreement with TAU in the past
- iv. If TAU determines that Membership registration is not appropriate for any other reason
(5) Members are required to promptly update any changes to their registered information. Even if the Member makes such a change, any procedures already completed prior to the change shall remain based on the information that existed prior to the change.
(6) TAU shall not be liable for any damages incurred by a Member or a third party due to the Member's failure to change the registration information, except in the case of willful misconduct or negligence on the part of TAU.
(7) TAU shall not be liable for any damages incurred by a Member or third party due to false, erroneous, or omitted details in the registration information provided by an applicant, except in the case of willful misconduct or negligence on the part of TAU.
2.2. Screening before Using the Service
- Members who wish to use the Service are required to submit documents specified by TAU and undergo screening before using the Service. This screening shall require one (1) business day. If, as a result, the Member receives a notice of ineligibility for using the Service, the Member may not file any objections.
2.3. Pledge Regarding the Use of the Products
(1) Members pledge not to use the purchased Products for developing, manufacturing or using in weapons of mass destruction or conventional weapons prohibited by the export control laws and regulations of Japan.
(2) Members pledge that they will not export to any arms embargoed countries (states listed in Appended Table 3-2 and 4 of Export Trade History Control Order) set by the United Nations
(3) Members pledge not to transfer the purchased Products to individuals or legal entities that intend to or may carry out actions stipulated in the paragraphs above.
2.4. Members Obligations
Members are responsible and committed to following obligations:
- i. To faithfully perform obligations under this Agreement and requests from TAU.
- ii. To provide accurate information to TAU for the use of this Service.
- iii. To promptly report to TAU any changes in the information the Members have provided.
- iv. To keep and use IDs and passwords with due care.
- v. To confirm within 10 Business days after receiving the Product that there is no discrepancy between the Product and the Product posted on the Website.
2.5. Revocation of Membership
(1) If any of the following stipulated conditions apply to a Member, TAU reserves the right to revoke the Member's Membership qualifications. Further, TAU bears no obligation to notify the Member about reasons for the revocation.
- i. If TAU deems a Member to be unsuitable as a result of the pre-transaction screening described in Section 2.2. (Screening before Using the Service)
- ii. If a Member violates the terms of Section 2.3. (Pledge Regarding the Use of the Products)
- iii. If a Member violates the obligations in Section 2.4. (Members Obligations), and any of those set forth in this Agreement and by TAU.
- iv. If a Member violates the provisions of Section 7.5. (Exclusion of Antisocial Forces)
- v. If a Member becomes bankrupt, or TAU determines that the Member is likely to become bankrupt.
- vi. If TAU otherwise determines that the Member is unsuitable as a Member.
(2) Even if a Member's qualification is revoked, this shall not exempt the Member from their obligations, such as payment for Products and other fees that already occurred, and according to TAU's payment instructions, the Member shall fulfill their duties until they are complete.
2.6. Revocation of Purchase Qualifications
(1) TAU reserves the right to revoke a Member's purchase qualification without prior notice if any of the following occur;
- i. If the Member cancels the purchase of a product for the Member's reason after having indicated the Member's intention to purchase it in accordance with Section 3.1.
- ii. If the payment is not confirmed by the designated date after the Member has indicated an intention to purchase a Product in accordance with Section 3.1.(1) .
- iii. If TAU deems that the Member has repeatedly made offers with no intention of purchasing the product.
- iv. If the Member engages in any other conduct deemed inappropriate by TAU.
(2) Even if a Member is disqualified from purchasing based on i or ii above, the Member may re-qualify for participation upon confirmation of payment of the penalty fee of 10,000 yen (tax-exempt), etc.
Chapter 3 Auction Sales
3.1. Confirmation of Products
(1) When a Member clicks the “Order” button on the Product information page, the Member is deemed to have indicated the Member's intention to purchase the relevant Product. Clicking the “Order” button does not guarantee the availability of the Product.
(2) The Member shall make payment by the designated payment method within two (2) Business days after clicking the 'Order' button. After confirming payment, TAU will confirm Product availability. Products listed on the site will remain 'provisionally confirmed' until the Product inventory is confirmed after payment is received from the Member.
(3) In principle, Product inventory will be confirmed by the next Business day after the date of payment confirmation.
(4) If Product inventory cannot be secured, a refund will be processed by the next Business day after the date of payment confirmation. It may take some time for the refund to be reflected.
3.2. Formation of Sales Contract
(1) A purchase agreement for a Product is considered to be formed when a 'Parts Order Notification' is sent to the Member.
(2) A purchase agreement for the relevant Product shall not be formed by any method other than those specified in the preceding paragraph (e.g., orally, by fax, by e-mail other than e-mail for the conclusion of a purchase agreement, etc.).
3.3. Payment Method
A Member shall remit the payment for the Product price through a credit card, PayPal or bank transfer. The Member shall be responsible for any handling charges associated with each payment.
3.4. Credit Card Payment
(1) Members may choose to pay via credit card at their discretion. However, credit card payments are limited to Members who have been approved through TAU's prior review process.
(2) The accepted credit card brands are limited to VISA, MASTER, and AMERICAN EXPRESS. Other credit card brands are not accepted.
(3) Members agree to bear the payment system usage fees designated by TAU in addition to the total sales amount of the Products, as outlined below:
- i. Payments from within Japan: 1.9% (excluding tax)
- ii. Payments from overseas: 2.1% (tax-exempt)
(4) The maximum amount for a single credit card transaction is ¥9,999,999 (including tax). However, this limit may vary depending on the Member's credit card usage limits or other restrictions.
(5) If payment via credit card cannot be processed correctly due to credit limit settings, failure of 3D Secure authentication, or other reasons, and the payment to TAU's designated account is not confirmed by the payment deadline, the member will be subject to the penalties and contract termination stipulated in Chapter 7 of these Terms, regardless of the reason.
(6) Once the credit card payment application is received through the system provided by the credit card company, unless there is intentional misconduct, gross negligence, or a significant error by the Company, it will be deemed that the payment application was made by the rightful cardholder. Upon confirmation of the application's receipt by TAU, the payment will be applied to the Product price. TAU will not respond to refund claims related to cardholder impersonation, unauthorized use of credit cards, or other incidents or disputes unless a reasonable justification is provided.
(7) TAU may refuse to accept a credit card payment application from a Member in accordance with the credit card company's regulations or TAU's standards.
(8) If the amount billed by TAU to the Member is subsequently reduced or adjusted, the matter will be processed using one of the following methods:
- i. Cancel the initial charge and issue a new charge to the Member.
- ii. Refund the difference between the initial charge and the new charge to the Member through the credit card company.
(9) Members must comply with the individual terms and conditions of use established between the Member and the credit card company. In the event of a dispute between the Member and the credit card company, the matter shall be resolved between the parties concerned, and TAU shall bear no liability for damages or other responsibilities.
3.5. Refund Procedure
The refund procedure for each payment is as follows;
- i. In the case of payment made by credit card In principle, refunds will be processed through the credit card company. The refund process will be carried out in accordance with the regulations of each credit card company. For further details, please contact your credit card company.
- ii. In the case of payment made via PayPal In principle, refunds will be made via PayPal. Refunds will be processed in accordance with PayPal's regulations. Please contact PayPal directly for details.
- iii. In the case of payment made via bank transfer. In principle, refunds will be made to the bank account from which the Member originally remitted the payment.
3.6. Payment Currency
In principle, payment for Products shall be made in Japanese yen. If payment in U.S. dollars is unavoidable, the amount shall be calculated in accordance with the “TAU Rate,” which is 1.50 yen higher than the TTB rate on the day of the purchase agreement.
3.7. Transfer of Ownership and Risks
(1) Ownership of the Products shall be transferred from TAU to a Member at the points indicated below:
- i. For Members residing in Japan: When the Product is passed on to the Member at a specified location in Japan.
- ii. For Members residing outside of Japan: The earlier of when the Product is shipped or when the Product is shipped from TAU by airmail.
- iii. For Members residing outside of Japan with a designated proxy in Japan: When the Product is passed on to a designated proxy at a specified location in Japan.
(2) After the ownership has been transferred to a Member, the Member shall incur any risks associated with the Product, including damage, theft, etc.
Chapter 4 Delivery
4.1. Delivery
(1) In principle, delivery shall be made by inner-cargo; if inner-cargo is not feasible, delivery shall be made by airmail.
(2) A Member shall, in principle, determine the delivery method at the time of purchase, and shall pay for it together with the Product price.
(3) A Member who does not use international shipping shall be responsible for consumption tax.
4.2. Arrangements for Each Service
(1) TAU shall arrange for the delivery of Product after confirming payment of the fees for each service.
(2) After the Product arrives at a Member's designated location, the Product may be returned to TAU due to a delivery address error or the recipient's extended absence. In such cases, the Member shall bear all costs incurred for return shipping and re-delivery. In addition, the Member shall be responsible for payment of any excess storage fees, late return fees, or any other charges (hereinafter referred to as 'storage fees, etc.') incurred in the event that a Product arrives at its destination late or is not picked up, for any reason whatsoever. The Member shall be responsible for payment of all such charges. If a Member does not pick up the Products after a certain period of time, the storage fees, etc. shall be collected by the creditor in accordance with the provisions of the bill of lading and other regulations and customs related to shipping, including resale of the Product to a third party, and the Member agrees to this in advance and shall not make any claim against TAU. The Member agrees in advance and shall not make any claim against TAU. In the event that TAU is unable to collect the full amount of the storage fees, etc., as stated above, and the creditor makes a valid claim against TAU for any shortfall, TAU shall pay the amount of such claim and any expenses incurred in connection with such payment to the Member, who shall immediately pay such claim to TAU.
Chapter 5 Indemnification
5.1. Indemnification
TAU shall not be responsible for any of the following problems:
- i. In the event that the Product is found to be damaged upon arrival due to transportation problems, etc.
- ii. Hardware failure, loss of data, database failure, other accidents or malfunctions, or problems with third parties caused by issues arising from Internet connection (e.g., virus infection, failure of telecommunications carriers’ equipment, etc.).
- iii. Any other issues that are not attributable to TAU's responsibility.
Chapter 6 Cancellation and Claims
6.1. Cancellation of Products
Cancellation for the Member's convenience after payment for the Product is made is not allowed. However, a penalty fee of 10,000 yen (non-taxable) may be paid to TAU for cancellations made prior to payment for the Product.
6.2. Claims from Members
(1) TAU shall accept claims from Members only when all of the following conditions are met:
- i. The Product ordered is clearly different from the Product received.
- ii. It is evident that the discrepancy was caused by TAU's negligence.
- iii. The price of the Product is 10,000 yen (excluding tax) or more.
- iv. The Member must be able to specify the location of the damage and provide photographic evidence and documentation as required by TAU with regard to the nature of the claim being made.
- v. The Product must be in the same condition as at the time of delivery (i.e., no disassembly or repair).
(2) The period for the acceptance of claims in accordance with the preceding paragraph shall be as follows:
- i. In the case of receipt within Japan: Within 5 Business days from the date of receipt of the Product by the Member.
- ii. In the case of receipt overseas: Within 10 Business days from the date of local arrival.
6.3. Non covered claims
(1) TAU shall not be liable for any of the following claims. Members should always check the information on this site before purchasing Products at their own risk.
- i. Claims related to incompatibility of purchased parts (e.g., receiving Products that do not fit due to differences in grade or model).
- ii. Claims regarding parts that are not listed in the Product information on the Website.
- iii. Claims related to changes in the condition of the Product that cannot be confirmed by TAU at the time the Product is displayed and are presumed to have occurred over time or due to deterioration over time.
(2) TAU shall not be liable for any of the following damages, except in the case of intentional or negligent acts on the part of TAU:
- i. Damages incurred by Members due to unauthorized access or other unforeseen acts.
- ii. Damages incurred by Members due to the Members’ violation of Japanese or foreign laws and regulations in connection with use of the Service.
- iii. Damages incurred by Members due to trouble with a third party (whether within or outside the service) in connection with the use of the Service.
- iv. Damages incurred by Members in the event of a dispute with a third party (whether within or outside the Service) regarding the use of the Service.
Chapter 7 Miscellaneous
7.1. Handling of suspicious transfers
(1) If a Member and the payee of a remittance from outside Japan differ (including remittances from a person of a different nationality than the Member), regardless of the purpose of the remittance, TAU will confirm with the payee the background, purpose, intent, relationship between the Member and the payee, etc. of the remittance.
(2) If, as a result of the preceding paragraph, it is determined that the remittance to TAU is, or is highly likely to be, related to fraud, duress, mistake, or other incidents, TAU may notify the police or a financial institution of the situation.
(3) If a transfer to TAU is determined to be fraudulent, unjust, or non-transparent in accordance with the preceding two paragraphs, TAU may not process the transfer appropriately, including Product appropriation. In such cases, TAU may refund the money to a payee different from the Member through a financial institution, but will not refund any money that the Member claims to have previously sent to TAU.
7.2. Appropriate Handling and Management of Information
(1) Members shall properly manage personal information obtained in the course of transactions with TAU in accordance with the Personal Information Protection Law (Law No. 57, May 30, 2003) and related laws and regulations.
(2) TAU and Members shall provide personal information when requested to do so by the police, lawyers, etc., in accordance with the provisions of the Personal Information Protection Law.
(3) TAU may also provide non-personal information (such as Product and transaction information) to third parties in accordance with the preceding paragraph.
(4) Members shall be prohibited from contacting directly TAU's suppliers, previous owners of Products, etc.
7.3. Change, Suspension, Termination, etc. of the Service
(1) TAU may, without prior notice to Members, modify or supplement the Service, in whole or in part. TAU does not guarantee that all functions and performance of the Service as provided prior to such modification or supplementation will be maintained thereafter.
(2) TAU may suspend or discontinue all or part of the Service in any of the following cases. In such cases, TAU shall make reasonable efforts to notify Members in advance:
- i. When conducting checks or maintenance on the computer system related to the Service
- ii. In the event of a computer or communication line outage due to failure, malfunction, excessive concentration of access, unauthorized access, hacking, or other unforeseen circumstances.
- iii. When the Service cannot be operated due to force majeure such as fire, power outage, epidemic, natural disaster, etc.
- iv. In any other cases where TAU reasonably deems it necessary to suspend or discontinue the Service.
(3) TAU may terminate all or part of the Service without prior notice to Members.
(4) TAU shall not be liable for any disadvantage or damage incurred by a Member as a result of this Article, except in cases of willful misconduct or gross negligence on the part of TAU.
7.4. Intellectual Property Rights, etc.
(1) Members agree that all intellectual property rights, including but not limited to copyrights, patent rights, utility model rights, trademark rights, and design rights, for all contents provided through this Website belong to TAU or third parties possessing licenses over these rights. Members may not use such content (including citing, appropriating, copying, nor reproducing such content, in whole or in part) for personal use, nor may allow a third party to use such without prior consent in a written format specified by TAU.
(2) Members are prohibited from operating the Website or engaging in any actions that may inhibit the use of the Website by third parties. Additionally, Members are prohibited from using programs, such as robots, spiders, or crawlers, algorithms, devices, or any other artificial means similar to these on the Website without the prior consent in a written format specified by TAU.
(3) If a Member infringes on the stipulation of the previous two paragraphs and causes damage to the intellectual property rights, portrait rights, honor or privacy of TAU or a third party, TAU reserves the right to claim for compensation against the Member.
7.5. Exclusion of Antisocial Forces
(1) Members represent and warrant that they are not currently affiliated with, nor do they fall under any of the following categories: organized crime groups, members of organized crime groups, individuals who have ceased membership in organized crime groups within the past five years, semi-regular members of organized crime groups, companies affiliated with organized crime groups, corporate racketeers, social movement fraudsters, specialized intelligence violent groups (hereinafter collectively referred to as 'antisocial forces'), or any other persons or entities similar to these categories, and further represent and warrant that they do not fall under any of the following categories. Additionally, Members covenant that Members will not fall under any of these categories in the future.
- i. Having a relationship in which antisocial forces are deemed to control the management of TAU.
- ii. Having a relationship in which antisocial forces are deemed to be substantially involved in the management of TAU.
- iii. Having a relationship that is deemed to involve unjustified use of antisocial forces, such as for the purpose of pursuing unjust profits for oneself, one's own company, or a third party, or for the purpose of inflicting damage on a third party.
- iv. Having a relationship that is deemed to involve antisocial forces, such as providing funds, etc. or benefits to antisocial forces.
- v. An officer or a person substantially involved in the management of TAU has a socially reprehensible relationship with antisocial forces.
(2) Members shall ensure that they will not engage in any of the following acts by themselves or through the use of a third party:
- i. Violent acts of demand
- ii. Unreasonable demands beyond legal responsibility
- iii. Acts of threatening words or deeds or using violence in connection with transactions
- iv. Acts of damaging the other party's credibility or obstructing the other party's business by spreading false rumors, using deceptive means, or using force
- v. Any other acts similar to those listed above.
(3) Members shall not have business relationships with antisocial forces, and in the event that business relationships with antisocial forces are subsequently discovered, TAU shall take necessary measures to resolve such relationships within a reasonable period of time.
(4) If a Member violates any of the representations or warranties in this Article, TAU may immediately suspend or terminate performance of all or part of this Agreement without notice or demand. In such a case, the Member may not claim compensation for damages incurred as a result of TAU's suspension or termination of performance.
(5) If a Member violates any of the representations or warranties in this section, TAU may demand compensation for any damages suffered as a result of such violation.
7.6. Prohibitions
(1) TAU prohibits the following actions when Members use the Service:
- i. Actions that violate the Agreement, other terms related to the Service, rules, guidelines, etc.
- ii. Acts that infringe or may infringe patents, utility model rights, design rights, trademark rights, copyrights, portrait rights, or other proprietary or personal rights of TAU, TAU's licensed licensors, or other third parties.
- iii. Acts that cause or may cause disadvantage or damage to TAU or third parties.
- iv. Acts that violate laws, regulations, ordinances, etc.
- v. Acts that damage or may damage the reputation of TAU or the Service.
- vi. Acts of using the Service by impersonating a third party through the use of another Member's membership information or by other means.
- vii. Any other acts that TAU reasonably determines to be inappropriate based on rational grounds.
7.7. Member's Liability for Damages
If a Member causes damage to TAU in connection with a breach of this Agreement or use of the Service, the Member shall indemnify TAU for any damages (including special damages, lost profits, and attorney's fees) incurred by TAU.
7.8. TAU's Liability for Damages
(1) TAU shall not be liable for any damages incurred by a Member in connection with the Service or this Agreement, except in cases of intentional misconduct or gross negligence by TAU.
(2) In the event that a Member suffers damages due to TAU's willful misconduct or gross negligence, the scope of compensation shall be limited to the normal damages (excluding special damages, lost profits, indirect damages, and attorney's fees) actually and directly incurred by the Member, and TAU shall not be held liable for any further damages.
7.9. Changes to the Agreement
(1) TAU reserves the right to change this Agreement, in part or in whole, as needed, upon providing advance notice to Members.
(2) Changes to this Agreement shall take effect upon posting the changed Agreement to this Website and shall replace the previous Agreement. Members who use the Service after these changes have been made are deemed to agree to the changed Agreement and cannot claim ignorance of the changes.
(3) TAU shall bear no responsibility if Members incur direct or indirect damage or loss due to the changed Agreement.
7.10. Late Payment
In the event that a Member fails to pay the fees for the service after the designated due date, the Member shall pay late fees calculated at the rate of 14.6% per annum for the number of days from the day following the designated due date to the day prior to the due date.
7.11. Governing Law
The laws and regulations of Japan shall apply to the interpretation of this Agreement.
7.12. Exclusive Jurisdiction
Any dispute regarding this Service shall be settled under the exclusive international legal jurisdiction of Japan, and the Tokyo District Court or the Tokyo Summary Court shall have the primary and exclusive jurisdiction over such.
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