Domestic delivery service
After confirming your payment, we will arrange for delivery of the product to our service center where you would like to collect it or to the address you specified at the time of purchase.
You can also check the delivery status from your My Page, Purchase History.
The ownership of a product is transferred to you after you picked it up. After confirming your payment, we will arrange for delivery of the product to our service center where you would like to collect it or to the address you specified at the time of purchase.
You can also check the delivery status from your My Page, Purchase History
Ownership of the product transfers from our company to the customer at the time of product delivery.
Deliver to your specified address terms
Once payment is confirmed, we will begin delivery to your specified address.
As a general rule, we do not accept deliveries to unmanned yards, so please be sure to be present when the delivery is made.
*When deciding on the delivery address, please enter a phone number that you can be contacted on the day in advance.
Service Center pick up terms
You can pick up your vehicle after it has been delivered to a vehicle storage service center or your nearest service center.
*Please note that there are some service centers where you cannot pick up from
1. Pick up from Service Center
- ①Please make sure to bring VEHICLE PICK UP NOTICE when coming for pick up.
- ②Please reserve pick up schedule in advance before coming to collect your item.
- ③Please observe pick update/time punctually. (If you do not show up on the reserved date, please make a new reservation.)
- ④ As a general rule, vehicles with temporary license plates or dealer license plates cannot be picked up from our Service Center. Please use a loading vehicle to pick up your vehicle.
- ⑤Please check for service center access and traffic information by yourself well in advance and by referring to maps provided at Vehicle Pick Up Notice. (Guiding from locationsmore than 1 km away from service center is not possible)
- ⑥In case of typhoons or natural incidents and or other emergencies schedules may change.
2. Safety & Security
- ①Please refrain from checking units that you have not purchased.
- ②Wandering around inside service center without permission is not allowed.
- ③Service centers' forklifts may not reach for loading on some large carriers' upper level.
- ④We may not allow or load cars in dangerous cases judged by our staff such as loading by forklifts from front or vehicles with weights more than loading weight limit capacity.
- ⑤Delivery or temporary leaving of vehicles outside service centers is not possible.
- ⑥Refueling gasoline/diesel is not possible for any units or carriers.
3. Law & Environmental Observation
- ①Pick up will not be allowed for cases with possibilities of illegal carrying methods. (White number plate business trucks overloading etc. )
- ②Please refrain from coming with vehicles with loud or irregular noise oil leaking or other kinds of vehicles damaging surrounding environment and community.
- ③Repairing at service centers is not allowed.
- ④Please refrain from stand by or loading at public roads and make sure not to block or disturb public traffic.
- ⑤If in the remarks it does not say that the vehicle is driveable, we will not be able to hand over as driveable. For not driveable vehicles please make sure to pick them up by using a loading vehicle or a towing truck. The customer will take full responsibility for any accident or troubles caused by a driveable vehicle.
4. Accidents responsibility
- ①TAU will claim for damages in case of any accident or damage caused by customer or customer hired pick up person.
- ②In case of arranging transports by yourselves (not through us) for any accident out of our service centers (public roads or private lands) caused anyhow by loaded product or loading method we will take no responsibility for any damage or loss involved.
Claims
As a general rule, we do not accept complaints about products.
*If damage occurs to a product during delivery by our company or a delivery company arranged by our company, our company will be responsible for the damage in accordance with the membership terms and conditions. Our company will not be held responsible for any damage that occurs after delivery has been completed.
However only in case conditions set in TAU Member Terms and Conditions are met TAU shall accept complaints.
Regarding complaints, please check the membership terms and conditions at the link below.
For claims or any inquiries please contact your direct salesperson.
We will not accept any claims for damage to the customer's vehicle when loading the vehicle using a forklift.